Tracy Ikfui Nkwain
TORONTO,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Chat Specialist
CIBC
07.2022 - 02.2024
- Leveraged 60 wpm typing speed to respond promptly to customer inquiries via chat, reducing wait time and ensuring high levels of customer satisfaction
- Collaborated with team members to address and resolve complex customer issues, demonstrating a commitment to excellent service
- Maintained detailed records of customer interactions and transactions through Microsoft office, excel and outlook where necessary, contributing to accurate data management
- Built rapport with customers, demonstrating empathy and understanding during chat conversations while ensuring compliance with data privacy regulations
- Assisted in training new team members, ensuring a smooth onboarding process, and maintaining high-quality service standards
Administrative Assistant
SWITCH HEALTH
01.2021 - 05.2022
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Handled client correspondence and executed record filing system to foster office efficiency
- Prepared and edited documents, reports, and presentations, ensuring accuracy and adherence to company standards
- Facilitated seamless communication within the team by managing emails, phone calls, and other correspondence
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Managed office supplies and inventory, optimizing cost-efficiency and streamlining procurement processes
Office Coordinator
ESTEE LAUDER
08.2020 - 01.2021
- Increased efficiency by regularly evaluating company workflows and recommending improvements as necessary
- Coordinated company events, fostering team building and boosting overall morale
- Managed the calendar for shared spaces, ensuring meeting rooms are utilized effectively
- Assisted in maintaining accurate inventory records, tracking stock levels, and facilitating replenishments
- Ensured accuracy of transactions by performing quality control measures
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours
Education
Advanced Diploma - Business Administration- International Business
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Time management
- Communication Skills
- Organizational skills
- Spreadsheet Management
- Confidentiality and Data Protection
- Data Entry
- Problem-solving skills
- Teamwork
- Attention to detail
- Multitasking
- Customer Engagement
- Microsoft office suite
Timeline
Chat Specialist
CIBC
07.2022 - 02.2024
Administrative Assistant
SWITCH HEALTH
01.2021 - 05.2022
Office Coordinator
ESTEE LAUDER
08.2020 - 01.2021
Advanced Diploma - Business Administration- International Business
Seneca College of Applied Arts And Technology
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