Tracy Adebewaji Jenyo
Calgary,AB
Summary
Self-motivated customer service representative, proficient in actively listening to customers, understanding their needs, and resolving issues efficiently. Excellent in using systems and technology for effective account management and task completion, skilled at recognizing sales opportunities and applying sales skills to drive upgrades and cross-sells. Capable of clearly explaining and positioning products and processes to customers. Experienced in appropriately escalating customer dissatisfaction to the managerial team when necessary. Committed to ensuring first call resolution through problem-solving and effective call handling techniques.
Overview
7
7
years of professional experience
Work History
Secretary
Crestview Montessori International
Warri, Delta, State
09.2012 - 09.2019
- Answer phones and assist customers with various inquiries, including school admission, parents' complaints, and tuition inquiries.
- Build and maintain customer relationships based on trust, kindness, and reliability.
- Attended workshops and conferences to enhance skills and improve school performance.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Managed the preparation and handling of correspondence, reports, and documents while effectively communicating relevant information to my superior.
- Ensured continuous adherence to company protocols and guidelines, which guaranteed compliance and consistently met high service standards.
Education
Bachelor of Science - Geology
University of Benin
Benin,Nigeria01-2001
Skills
- Basic knowledge of Mircosoft office suite
- Service Upselling
- Strong team orientation
- Multi-tasker
- Customer Service
- Problem-solving abilities
- Inquisitive attitude
- Active Listening
- Stellar communication skills
- Interpersonal skills
- Excellent organizational skills
- Adaptability
- Thrive in fast paced environment
Timeline
Secretary
Crestview Montessori International
09.2012 - 09.2019
Bachelor of Science - Geology
University of Benin
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