Tracy Wheeler
Kirkland Lake,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Detachment Administration Clerk
Ontario Provincial Police
09.2021 - Current
- Ensured accurate record-keeping practices were followed consistently for proper accountability and transparency in reporting activities.
- Reduced errors in documentation by providing thorough training and guidance to detachment personnel.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to standard operating procedures.
- Streamlined communication between departments for smooth operations and effective collaboration.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 35 employees.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Handled incoming phone calls and answered questions from callers.
- Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
Server
The Federal Tavern
01.2019 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Victim Specialist
Victim Services of Temiskaming & District
02.2019 - 08.2021
- Evaluated program effectiveness using data analysis, identifying areas for improvement and implementing necessary changes.
- Coordinated volunteer recruitment and training events, expanding the pool of available support staff for victim assistance programs.
- Conducted thorough assessments of clients'' needs upon intake to ensure appropriate allocation of resources and timely service delivery.
- Maintained strict confidentiality in handling sensitive client information, adhering to ethical guidelines and legal requirements.
- Collaborated with law enforcement and other agencies to coordinate services for crime victims, streamlining assistance processes.
- Prepared detailed reports on client progress, enabling informed decision-making about ongoing service provision needs.
- Assisted victims in navigating the criminal justice system, ensuring their rights were protected throughout proceedings.
- Established strong partnerships with community organizations to expand available resources for crime victims, broadening support options.
- Enhanced community awareness of available resources for crime victims through targeted outreach efforts.
- Increased access to financial compensation for eligible crime victims by guiding them through the application process.
- Provided ongoing support and follow-up services to clients as needed, ensuring their long-term needs were met.
- Provided crisis intervention and emotional support to victims, aiding in their recovery process.
- Managed caseloads efficiently while maintaining a high level of attention to detail in documentation and communication with clients.
National Contact Centre Analyst
Veterans Affairs Canada
07.2008 - 02.2019
- Identified and resolved problems through root cause analysis and research.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Built relationships with vendors to foster quality service delivery.
Education
Personal Support Worker - Health Care Aide
Northern College of Applied Arts And Technology
Kirkland Lake06.2000
Skills
- Schedule Management
- Recruitment
- Staff Scheduling
- Analytical Skills
- Administrative Management
- Analytical Thinking
- Interpersonal Skills
- Staff training/development
- Adaptability
- Decision-Making
- Problem-solving abilities
- Client Relationships
- Brand Awareness
- Staff Training and Development
- Employee Recruitment
Certification
- Salon Management Masterclass, Allison - July 2024
Timeline
Detachment Administration Clerk
Ontario Provincial Police
09.2021 - Current
Victim Specialist
Victim Services of Temiskaming & District
02.2019 - 08.2021
Server
The Federal Tavern
01.2019 - 09.2021
National Contact Centre Analyst
Veterans Affairs Canada
07.2008 - 02.2019
Personal Support Worker - Health Care Aide
Northern College of Applied Arts And Technology
- Salon Management Masterclass, Allison - July 2024
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