Tracy Webster
Golden,BC
Summary
Detail-oriented Nursing Unit Clerk with extensive experience in maintaining patient confidentiality and data integrity. Demonstrated expertise in organizing and managing accurate patient charts efficiently. Recognized for strong organizational skills and attention to detail in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Patient Registration Clerk/Cashier/Health Records Clerk
Interior Health Authority
Golden, British Columbia
03.2019 - Current
- Processed calls and established communication links efficiently.
- Provided information to customers and assisted in relaying critical messages.
- Answered emergency calls, adhering to established communication protocols.
- Maintained physician paging system and emergency lines for timely responses.
- Received on-call information from physicians and updated records accordingly.
- Ensured confidentiality of classified information at all times.
Nursing Unit Clerk (Acute, Maternity & Emergency)
Interior Health Authority
Golden, British Columbia
01.2019 - Current
- Managed patient files and maintained accurate medical records for healthcare staff.
- Coordinated communication between nursing staff, patients, and families regarding care updates.
- Scheduled patient appointments and organized transportation to enhance service delivery.
- Processed patient admissions and discharges while ensuring confidentiality standards.
- Handled incoming calls and directed inquiries to appropriate departments swiftly.
- Supported nursing staff by ordering supplies, scheduling tests, and organizing patient information.
- Facilitated seamless communication between healthcare professionals about patient care needs.
- Ensured accurate completion of admission and discharge forms in compliance with regulations.
Administrative Support Assistant
Interior Health Authority
Golden, British Columbia
06.2018 - 06.2024
- Executed regular office and reception duties across multiple departments within health unit.
- Conducted data entry, organized information, and verified accuracy for efficient operations.
- Prioritized daily tasks based on urgency and routing requirements.
- Scheduled and confirmed client appointments to optimize service delivery.
- Created and maintained patient charts through registration, filing, and discharge processes.
- Processed cash transactions by recording and balancing payments accurately.
- Managed interactions with clients exhibiting various emotional states effectively.
- Monitored vaccine inventory in controlled environments while ensuring compliance.
Medical Receptionist
Synergy Medical Clinic
Sherwood Park, Alberta
01.2013 - 01.2014
- Managed patient scheduling through electronic health record systems, ensuring timely appointments.
- Greeted patients and delivered exceptional customer service in a high-traffic clinic.
- Verified insurance information and collected co-payments with efficiency.
- Coordinated effective communication between patients and healthcare providers.
- Assisted with medical billing inquiries, resolving discrepancies promptly.
- Handled multi-line phone system to manage incoming patient calls smoothly.
- Scheduled and confirmed appointments while maintaining accurate patient files.
- Entered insurance, demographics, and health history into patient database accurately.
Education
Nursing Unit Clerk Certificate - Nursing Administration
Nursing Unit Clerk
Castlegar, BC12-2018
Office Administration/Secretarial Certificate - Business Administration And Management
Nova Scotia Community College
Kentville, NS06-1995
High School Diploma -
Central Kings Rural High School
Cambridge, NS06-1994
Skills
- Patient registration and scheduling
- Medical billing and insurance
- Health records management
- Customer relationship management
- Data accuracy
- Organizational skills
- Patient confidentiality
- Precision and accuracy
- Professional etiquette
- Medical terminology knowledge
- Patient relations
- Transfer coordination
- Electronic recordkeeping proficiency
- Medical software expertise
- Health information systems knowledge
- Multitasking ability
- Team collaboration
- Problem-solving skills
- Reliability and dependability
- MEDITECH EHR proficiency
- Goal setting skills
- Coding and classification knowledge
- Continuous improvement mindset
- Information management skills
- Interpersonal communication skills
- Eligibility determination expertise
- Payment collection skills
- Resourcefulness and initiative
- time management skills
References
References available upon request.
Timeline
Patient Registration Clerk/Cashier/Health Records Clerk
Interior Health Authority
03.2019 - Current
Nursing Unit Clerk (Acute, Maternity & Emergency)
Interior Health Authority
01.2019 - Current
Administrative Support Assistant
Interior Health Authority
06.2018 - 06.2024
Medical Receptionist
Synergy Medical Clinic
01.2013 - 01.2014
Nursing Unit Clerk Certificate - Nursing Administration
Nursing Unit Clerk
Office Administration/Secretarial Certificate - Business Administration And Management
Nova Scotia Community College
High School Diploma -
Central Kings Rural High School
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