Tracy Waldie
Nanaimo,BC
Summary
Accomplished in fostering team collaboration and excelling in high-stress environments, demonstrated at Tigh-Na-Mara Seaside Spa Resort & Conference Centre. Skilled in time management and customer service, I effectively optimized emergency vehicle routes, reducing time in patient movement. My ability to manage complex tasks and maintain professionalism under pressure stands out, showcasing strong teamwork and strategic planning skills.
Overview
10
10
years of professional experience
Work History
Banquet Server / Bartender
Tigh-Na-Mara Seaside Spa Resort & Conference Centre
10.2018 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
Air Ambulance Dispatcher
Lifesupport Air Medical Services
03.2023 - 04.2024
- Developed strong rapport with field personnel, fostering a positive working environment and promoting team collaboration.
- Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
- Maintained a high level of professionalism while handling stressful situations, ensuring efficient operations in critical moments.
- Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Contributed to the reduction of operational costs by optimizing routes for emergency vehicles.
Office Manager/Dispatcher
Art's Plumbing & Heating
03.2015 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Handled all calls coming into the office and scheduling jobs as needed.
- Ordering supplies for jobs and the office
- Invoicing and collecting payments.
- Making sure our staff adhered to worksafe procedures.
Education
Business Administration
Douglas College
New WestministerHigh School Diploma -
Port Moody Sr Secondary
Port Moody, BC06.1992
Skills
- Strong teamwork
- Time Management
- Customer Service
- Cash Handling
- Ability to Multi-task
- Good Organizational skills
- Strong Dispatching skills
Languages
English
Native or Bilingual
Timeline
Air Ambulance Dispatcher
Lifesupport Air Medical Services
03.2023 - 04.2024
Banquet Server / Bartender
Tigh-Na-Mara Seaside Spa Resort & Conference Centre
10.2018 - Current
Office Manager/Dispatcher
Art's Plumbing & Heating
03.2015 - 04.2023
Business Administration
Douglas College
High School Diploma -
Port Moody Sr Secondary
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