Tracy Toney
Los Angeles
Summary
Experienced with strategic planning, team leadership, and resource management. Utilizes strong communication skills to foster collaboration and achieve organizational goals. Track record of problem-solving and driving initiatives that enhance productivity and team performance.
Overview
44
44
years of professional experience
Work History
Eligibility Dept Head
UFCW Trust Fund
11.2003 - Current
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed comprehensive training programs to elevate staff performance and engagement.
- Over see Eligibility/COBRA team . ensure proper team coverage .
- Attendance, Monitor calls and productivity in real time .
- Answer call/questions from team and outside vendors with Asst Manage& Manager and relate departmental changes to learn. Communicate interface across multiple departments as necessary. Work closely with Enrollment Department Head and clerks regarding issues that are work related.
- Lead by example and support team with transparency. Ensure we are giving excellent customer service to our participants . Counsel and discipline when needed.
Supervisor of Eligibility and Enrollment Dept.
UFCW Trust Fund
05.1981 - Current
- Supervise Dept Head, Dept Lead, Eligibility, Enrollment Departments and Retiree Enrollment Dept. Provide support , leadership coaching and feedback to develop multiple teams.
- Oversee day to operations , maximizing efficiency and excellent customer service to Participants, Retirees, the Fund staff, Local and vendors.
- Manage workflow of of team assist with changes to rules, practices and polices as required from collective bargaining agreements and business needs.
- Manage requests from other departments and/or external entities.
- Ensure accuracy and thoroughness of enrollment and eligibility documents.
- Respond to escalated participants inquiries.
Education
Associate of Arts -
El Camino College
Torrance, CA06-2016
Skills
- Operational planning
- Assignment delegation
Accomplishments
- Supervised team of [24] staff members.
- Achieved Health Benefits for participants through effectively helping with trouble shooting a plan alleviate wrong reported by an employer.
Timeline
Eligibility Dept Head
UFCW Trust Fund
11.2003 - Current
Supervisor of Eligibility and Enrollment Dept.
UFCW Trust Fund
05.1981 - Current
Associate of Arts -
El Camino College
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