Tracy Toney
Los Angeles
Summary
Experienced with strategic planning, team leadership, and resource management. Utilizes strong communication skills to foster collaboration and achieve organizational goals. Track record of problem-solving and driving initiatives that enhance productivity and team performance.
Overview
44
44
years of professional experience
Work History
Eligibility Dept Head
UFCW Trust Fund
6425 Katella Ave Cypress CA 90630
11.2003 - Current
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed comprehensive training programs to elevate staff performance and engagement.
- Over see Eligibility/COBRA team . ensure proper team coverage .
- Attendance, Monitor calls and productivity in real time .
- Answer call/questions from team and outside vendors with Asst Manage& Manager and relate departmental changes to learn. Communicate interface across multiple departments as necessary. Work closely with Enrollment Department Head and clerks regarding issues that are work related.
- Lead by example and support team with transparency. Ensure we are giving excellent customer service to our participants . Counsel and discipline when needed.
Supervisor of Eligibility and Enrollment Dept.
UFCW Trust Fund
6425 Katella Ave Cypress CA 90630
05.1981 - Current
- Supervise Dept Head, Dept Lead, Eligibility, Enrollment Departments and Retiree Enrollment Dept. Provide support , leadership coaching and feedback to develop multiple teams.
- Oversee day to operations , maximizing efficiency and excellent customer service to Participants, Retirees, the Fund staff, Local and vendors.
- Manage workflow of of team assist with changes to rules, practices and polices as required from collective bargaining agreements and business needs.
- Manage requests from other departments and/or external entities.
- Ensure accuracy and thoroughness of enrollment and eligibility documents.
- Respond to escalated participants inquiries.
Education
Associate of Arts -
El Camino College
Torrance, CA06-2016
Skills
- Operational planning
- Assignment delegation
Accomplishments
- Supervised team of [24] staff members.
- Achieved Health Benefits for participants through effectively helping with trouble shooting a plan alleviate wrong reported by an employer.
Timeline
Eligibility Dept Head
UFCW Trust Fund
11.2003 - Current
Supervisor of Eligibility and Enrollment Dept.
UFCW Trust Fund
05.1981 - Current
Associate of Arts -
El Camino College