Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Tracy Tjia

Northbrook,ON

Summary

Currently seeking full time or part-time that leads to full time employment. I am honest, reliable and always punctual. I treat all people with respect and dignity no matter what the task is. I have an extensive background as a personal support worker as well as in the customer service industry however I take great pride in any job I am tasked with. I am a very rounded and versatile employee that loves a challenge. For the past 2 years I have worked as a finish carpenter which required a lot of different tasks that I successfully completed independently. I work well under pressure even in a fast paced environment and I take directions very well. I'm a dedicated worker that values work ethics, the integrity of coworkers as well as the integrity of any company that I am employed by.

Overview

22
22
years of professional experience

Work History

Finish Carpenter

Self-Employed
01.2022 - Current
  • Ceramic and Porcelain Tile complete install.
  • Vinyl flooring install.
  • Trim work. Baseboard and door trim.
  • Painting/Staining interior and exterior residential homes and cottages.
  • Screen Install on porches.
  • Soffit and fascia install.

PERSONAL SUPPORT WORKER

Pine Meadow Nursing Home
05.2013 - 10.2021
  • Assisted residents to complete activities of daily living, including personal hygiene, feeding and toileting
  • Provided preventive care to residents by positioning and applying skin care treatments to prevent/treat sores, helped residents with ambulation and transferred utilizing electric/mechanical equipment and lifting devices
  • Performed routine wound management and specimen collection
  • Maintained the facility by cleaning and sanitizing general work areas and equipment
  • Reported to Charge Nurse daily and as needed throughout the shift
  • Observed and reported resident behavioral, emotional and physical status.

SERVER

North of Seven Restaurant
06.2007 - 08.2012
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales
  • Arranged and prepared tables for customers to accommodate large parties
  • Noted special patron requests and followed up with kitchen staff to confirm delivery
  • Checked ID for minimum age for sales of alcoholic beverages
  • Explained menu items and suggested appropriate options for food allergy concerns.

RELATIONSHIP CONSULTANT

M.C.C.I.
09.2002 - 04.2006
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Increased customer satisfaction by resolving issues and technical problems with cell phones
  • Actively listened to customer requests, confirming full understanding before addressing concerns
  • De-escalated customer complaints effectively and efficiently
  • Identified issues, analyzed and provided solutions to billing and technical problems.

Education

Graduate Certificate - Personal Support Worker

Loyalist College of Applied Arts And Technology
Bancroft
05.2013

High School Diploma -

Napanee District Secondary School
Napanee, ON
06.2000

Skills

Strong communication and listening skills

Effective at strategizing and efficient at problem solving

Calm and professional under pressure

Can easily create a positive rapport

Works well in team settings or independently

Thrives in a fast pace environment

Willing to work 12 hour rapid rotating shifts

Holds G Class drivers license and has transportation

Knowledge of WHMIS

References

  • Angela Trotter, 613-334-4373
  • Cynthia Shay, 613-885-1221
  • Cathy Loucks, 613-847-1410

Languages

English
Native or Bilingual

Timeline

Finish Carpenter

Self-Employed
01.2022 - Current

PERSONAL SUPPORT WORKER

Pine Meadow Nursing Home
05.2013 - 10.2021

SERVER

North of Seven Restaurant
06.2007 - 08.2012

RELATIONSHIP CONSULTANT

M.C.C.I.
09.2002 - 04.2006

Graduate Certificate - Personal Support Worker

Loyalist College of Applied Arts And Technology

High School Diploma -

Napanee District Secondary School

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Tracy Tjia