Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tracy Thomas

Oshawa,ON

Summary

Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 10+ -years career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.

Overview

14
14
years of professional experience

Work History

Customer Service - GiGCX

Pizza Pizza - work from home
01.2010 - 08.2022
  • Received orders by phone ensuring accuracy of order and destination
  • Promoting new products to increase company sales
  • Delivering exceptional customer service in a timely manner.

Retail Sales Associate - Seasonal

Victoria Secret
10.2014 - 02.2016
  • Received shipment, priced and restocked on floor
  • Assisted in visual display for Pink and Victoria, seasonal set up of store
  • Cashier, gift wrapping and up selling beauty products at front line
  • Friendly customer interaction making each and every individual feel appreciated.

Retail Sales Associate

Marshals
08.2013 - 03.2014
  • Handled cash, debit and credit payments, and promoted marshals Loyalty Cards
  • Provided friendly and courteous customer service to build customer loyalty
  • Greeted customers and provided assistance, displaying good product knowledge
  • Unloaded, priced and implemented security measures for new inventory.

Cashier/Crew Member

AMC Theater
10.2012 - 05.2013
  • Managed cash, including debit and credit payments, balancing cash at end of shift
  • Greeted customers and collected tickets
  • Worked on the concession, serving food and beverages, providing friendly, fast and efficient customer service.

Retail Supervisor

Hickory Farms
11.2012 - 01.2013
  • Trained and supervised new staff on delivering quality customer service and store policies
  • Managed conflict ensuring a positive resolution
  • Ensured credit, debit and cash payments were accurate, balancing cash and submitting payment reports to head office weekly
  • Conducted inventory monthly and replenished out of stock items
  • Scheduled staff shifts to ensure store coverage and to maximize operating efficiency.

Customer Service

Swiss Chalet
06.2011 - 01.2013
  • Provided customer service by phone, resolving problems to ensure customer satisfaction
  • Handled credit payment refunds or amendments for revised orders.

Customer Service/Cashier

Laura Clothing
09.2008 - 06.2009
  • Provided excellent customer service while meeting sales goals
  • Assisted customer with individualizing clothing choices
  • Handled cash, debit and credit payments, and sold Laura Customer Loyalty Cards.

Education

Person Support Work in Health -

Everest College
Toronto, ON
01.2016

Diploma in Medical Laboratory -

Everest College
Toronto, ON
01.2012

Skills

  • Proficiency with cash management, POS systems, computerized inventory systems, and MS Office
  • Excellent customer service and conflict resolution skills
  • Live Chat
  • Retail Sales
  • Troubleshooting
  • Cash Handling
  • Upselling
  • Technical Support

Languages

English
Native or Bilingual

Timeline

Retail Sales Associate - Seasonal

Victoria Secret
10.2014 - 02.2016

Retail Sales Associate

Marshals
08.2013 - 03.2014

Retail Supervisor

Hickory Farms
11.2012 - 01.2013

Cashier/Crew Member

AMC Theater
10.2012 - 05.2013

Customer Service

Swiss Chalet
06.2011 - 01.2013

Customer Service - GiGCX

Pizza Pizza - work from home
01.2010 - 08.2022

Customer Service/Cashier

Laura Clothing
09.2008 - 06.2009

Person Support Work in Health -

Everest College

Diploma in Medical Laboratory -

Everest College

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Tracy Thomas