TRACY TATTERSALL
Calgary,Canada
Summary
Dynamic Store Manager with a proven track record at Sally Beauty, excelling in customer service standards and sales strategy development. Adept at visual merchandising and team leadership, I consistently drive operational improvements and exceed sales goals, fostering a motivated team environment while effectively managing inventory and budgets.
Overview
30
30
years of professional experience
Work History
Store Manager
Sally Beauty
Airdrie, Alberta
07.2021 - Current
- .
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed sales strategies to promote new products and drive customer engagement.
- Ensured compliance with safety protocols and company policies at all times.
- Analyzed sales data to identify trends and inform business decisions.
- Fostered a positive team environment through effective communication and support.
- Recruited, trained and supervised new employees.
Manager of Visual Presentation/Customer Service/Store Operations Manager
Claire's
Calgary, AB
11.2018 - 07.2021
- Ensured the Daily operations of a 1million + store.
- Visual Presentation/Planogram Manager.
- Promoted to Store Operations Manager in my first year.
- Coaching/Mentoring of Staff.
- Team Building, Interviewing, Hiring, Training.
- Upholding Company Standards and Policies.
- Inventory and Offsite Control/Backroom Standards.
- Created Budgets, Stretch Goals, for Each Week/Quarter.
- Ear Piercing of all ages.
Sales Manager
Davids Bridal
Calgary, AB
01.2018 - 11.2018
- Ensured the Daily Operations of a 10 million+ store.
- Coaching/Mentoring Stylists and CSR staff to provide Excellent Bridal Experience.
- Provided Support to the Welcome Desk.
- Visual Presentation/Sale Planograms/Marketing.
- Inventory Flow and Control.
- Provided Sales Floor Management in Peak Periods to Ensure the Best Customer Experience.
- Bridal Shows, High School Outreach (Set ups, take downs, hiring, fitting models, customer inquiries)
- Shipping/Receiving of all Merchandise.
- Online Support/Phone Ordering.
- Scheduling/Payroll.
Caregiver/Nanny
private
Calgary, AB
09.2016 - 12.2017
- Created a stimulating, nurturing, and safe environment for the children.
- Supervised the children's activities at all times.
- Planned and prepared meals, and bottles, and fed the children.
- Bathed and Dressed the Children.
- Place the Children Down for Naps and Bedtime.
- Changed diapers, Potty trained the Children.
- Play with the children, both indoors and outdoors.
- Performed Housework Related to Child Care.
- Planned and Led Educational Activities.
- Drove the Children to and from Activities and Appointments.
ASGM
Mark's
Calgary, AB
09.2015 - 08.2016
- Customer Service.
- Store Merchandising and overall Presentation.
- Ensuring all planograms and Flyer Set Ups are done in a Timely and Efficient Manner.
- Recruiting, Training, Coaching and Motivating a Team of Keyholders and Associates.
- Responsible for Day to Day Opening and Closing Procedures.
- Data Entry and Processing Special Orders.
Store Manager
Dollarama
Calgary, AB
06.2013 - 06.2015
- Responsible for the Daily Retail Store Operations and the completion of all the duties necessary to operate a 2M+ per year Dollarama store on a daily basis.
- Worked in a Fast Paced High Volume Environment, Managing Resources of the Store to Maximize Results and Store Appearance While Making Sure to Constantly Have Inventory on the Shelves.
- Recruiting, Developing, Training, and Motivating a Team of Assistant Managers, Key Holders & Store Associates.
- Ensure that Company Standards are Explained, Understood and Properly Followed by all Team Members.
- Managed the Work Schedules Accordingly to the Needs of the Business.
- Managed and Resolved Customer Complaints, Questions and/or Inquiries.
- Ensured tall the Inventory Counts are Completed in a Prompt and Precise Manner.
- Performed Store Opening/Closing Duties.
Store Manager
Think Kitchen
Calgary, AB
09.2011 - 07.2013
- Opening the First Store In Calgary from the Construction Stage to Grand Opening.
- Managed and operated a 500k per year store.
- Supervised staff of 8-12 employees.
- Provided excellent customer service while maintaining a professional and courteous manner to the general public.
- Responsible for the day to day operations of the store which Include opening/closing, scheduling, payroll banking, budgets, shrink/loss prevention, staff recruitment, staff training and motivation, stock /inventory control, merchandising.
Multi store Manager
Benix & Co
Calgary, AB
09.2009 - 08.2011
- Managed three locations Simultaneously(DM on the Bench)
- Customer Service, Staff Recruitment, Hiring & Training New Team Members.
- Staff Coaching, Scheduling.
- Payroll, Budgets, Banking, Store Administration.
- Merchandising, Distribution, Handling of Customer Complaints.
- Stock/Inventory control, Offsite Control.
- Shrink/Loss Prevention.
- Store Closures.
Assistant Store Manager /Store Manager
Rafters/Gift Centre Outlet
Calgary, AB
10.1995 - 09.2009
- Customer Service.
- Banking, Hiring & Training New Staff.
- Shipping and Receiving.
- Handling Customer Requests and Complaints.
- Store Payroll, Scheduling, Daily, Weekly Sales Reports.
- Store Credits/Returns, Merchandising.
- Training of New Store Managers.
- Christmas Store Set Ups(Multiple Locations).
Education
General -
Sir John Diefenbaker Sr. High School
Calgary, AB06-1985
Business Administration -
Bow Valley College
Calgary, ABSkills
- Customer service standards
- Sales strategy development
- Visual merchandising
- Inventory management
- Team leadership
- Data analysis
- Budget management
Additional Information
Professional, friendly demeanor, goal oriented, strong leader with excellent communication skills with the ability to work in a fast paced, high volume environment and ability to manage priorities with excellent time management skills with strong customer service focus., Excellent Communication Skills, Works Well Under Pressure, Reliable, Honest, and Dependable, Very Punctual, Quick learner
Timeline
Store Manager
Sally Beauty
07.2021 - Current
Manager of Visual Presentation/Customer Service/Store Operations Manager
Claire's
11.2018 - 07.2021
Sales Manager
Davids Bridal
01.2018 - 11.2018
Caregiver/Nanny
private
09.2016 - 12.2017
ASGM
Mark's
09.2015 - 08.2016
Store Manager
Dollarama
06.2013 - 06.2015
Store Manager
Think Kitchen
09.2011 - 07.2013
Multi store Manager
Benix & Co
09.2009 - 08.2011
Assistant Store Manager /Store Manager
Rafters/Gift Centre Outlet
10.1995 - 09.2009
General -
Sir John Diefenbaker Sr. High School
Business Administration -
Bow Valley College
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