Tracy ST AMOUR
North Bay,ON
Summary
Dynamic Library Assistant at North Bay Public Library with expertise in customer relationship management and library software proficiency. Enhanced patron engagement through innovative displays and workshops, promoting digital literacy. Recognized for exceptional communication skills and efficient service at the circulation desk, contributing to a welcoming and resourceful community environment.
Overview
23
23
years of professional experience
Work History
Library Assistant
North Bay Public Library
06.2002 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Monitored library environments to maintain safe, hazard-free settings.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Helped children select appropriate reading level library books.
- Processed receipt of new book, audio visual and computer software inventory.
- Processed library card applications to provide access to library services.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Boosted digital literacy among library visitors by conducting workshops on using e-resources and online databases.
- Collected fees, fines and donations for balanced library finances.
- Collected and processed fines on overdue library materials.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Answered patron questions in-person or by phone regarding library services and resources.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Education
Social Welfare
Nipissing University
North Bay, ON01-1993
Legal Assistant
Canadore College of Applied Arts And Technology
North Bay, ON01-1992
Skills
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
- Library services
- Telephone etiquette
- Customer relationship management
- Library software proficiency
- Circulation desk
- Electronic resources
- Children's programs
- Display creation
- Acquisitions support
Languages
English
Timeline
Library Assistant
North Bay Public Library
06.2002 - Current
Social Welfare
Nipissing University
Legal Assistant
Canadore College of Applied Arts And Technology
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