Tracy Sommerfeld
Edmonton,AB
Summary
Insightful and encouraging Manager with analytical problem solving skills and experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, policy adherence, and regulatory requirements of health care operations.
Excellent patient and family relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact operations. Dedicated to applying training, monitoring and morale-building to enhance employee engagement and boost performance.
Overview
2026
2026
years of professional experience
Work History
Site Manager
Royal Alexandra Hospital
08.2023 - Current
- Responsible for monitoring and reporting on patient capacity and flow.
- Assumed site wide responsibility for personnel deployed to each unit, with safe operating practices and assessed operational procedures against best practices with OHS, EDM, provincial and local policy and processes followed.
- Fact finding for site investigations, documented issues, and escalated to executive teams and on call management.
- Resolved issues between employees, patients, families using AHS and Alberta Health policies and guidance.
- Developed strong relationships with clients through consistent communication and prompt resolution of concerns or issues.
- Monitor, coach, and supervise team in integrated operations centre and to units and programs after hours.
Manager, Ambulatory Care, Day Surgery and Allied Health
Alberta Health Services
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced patient, family and staff satisfaction by resolving disputes promptly, actively listening to concerns and maintaining open lines of communication, and ensuring high-quality service delivery.
Area Manager, Seniors Health, Area 6 (temp)
Alberta Health Services
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness with high quality standards of operation.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- In various locations, ensured compliance with all relevant regulations and standards maintaining detailed records and documentation as required.
- Managed daily operations of multiple sites and disciplines for optimal performance, ensuring timely completion of tasks and projects.
Senior Director Operations
Covenant Health
- Rural Continuing Care and Acute Care Multiple Sites.
- Cultivated a culture of innovation by promoting creative thinking and encouraging solutions.
- Led cross-functional teams to successfully launch new services and programs, meeting deadlines and budgets.
- Developed strong relationships with key community, academic and physician partners, fostering collaboration and mutual growth opportunities.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Contributed to strategic plans and enhance operations.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance.
- Implemented cost-saving measures through effective resource allocation and budget management.
Executive Director, Allied Health and Community and Rural Hospitals
Alberta Health Services
- Established successful community and health care stakeholder and patient relationships through supporting delivery of high-quality health care services in community and rural settings.
- Enhanced patient and family satisfaction by streamlining communication channels and improving response times.
- Developed locally based innovative solutions to complex problems, resulting in improved site and programs performance.
- Expanded presence for a number of services in communities by identifying new service opportunities and forging strategic partnerships.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
Education
Bachelor of Nursing -
Athabasca University
Diploma Nursing -
Medicine Hat College
Certified Canadian Health Administrator -
NAIT
Skills
- Managing operations and efficiency
- Analytical problem solving and issues resolution
- Relationship building all internal and external partners
- Family and family centered operations leadership
- Ability to effectively use EMR, finance and HR systems
- Resource allocation to optimize staff skills and operations
Key Accomplishments
Developing and leading a provincial and area teams.
Managing projects, involving all stakeholders in the development of new program areas and services.
Experience in assessing, planning, coordinating and directing the implementation of programs and services, including the integration of clinical and corporate services in operations.
I am an effective leader with ability to work in collaboration with physician groups, management teams, individuals, and community organizations.
Accountable for monitoring financial performance of budgets in excess of 7 million dollars with multiple sites and services in both acute and continuing care settings.
Active in utilization management activities of service delivery within fiscal and human resource requirements.
Experience in evaluating and monitoring activities with various program areas within the goals of the programs, operation best practice, organization strategic plans, and government ministries.
Working with managerial teams to establish direction and priorities for programs and services and the integration of those services on an organizational basis.
Timeline
Site Manager
Royal Alexandra Hospital
08.2023 - Current
Diploma Nursing -
Medicine Hat College
Manager, Ambulatory Care, Day Surgery and Allied Health
Alberta Health Services
Area Manager, Seniors Health, Area 6 (temp)
Alberta Health Services
Senior Director Operations
Covenant Health
Executive Director, Allied Health and Community and Rural Hospitals
Alberta Health Services
Bachelor of Nursing -
Athabasca University
Certified Canadian Health Administrator -
NAIT
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