Tracy Showers
Kitchener,ON
Summary
With over 10 years of experience in customer service, confidential correspondence, and acute care facilities, I am a proactive and professional individual. My goal is to leverage my skills and knowledge to excel in the PSW role at your company. I pride myself on being detail-oriented and possess exceptional communication and project management skills. Throughout my career, I have demonstrated the ability to handle multiple tasks efficiently in fast-paced environments. I am known for my proactive approach in identifying and addressing issues, always striving to optimize processes and support team objectives.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Trinity Village Care Centre
04.2018 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization. book tours of the facility for families in the community. Manage petty cash for our residents, schedule staffing and take sick calls.
Housekeeper
Trinity Village Care Centre
04.2018 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Personal Support Worker
Trinity Village Care Centre
04.2018 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
Housekeeping Supervisor
Emanual Village
03.2014 - 01.2018
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Education
PSW Certificate - Healthcare
Westervelt Collage
Kitchener, Canada02.2020
High School Diploma -
Cameron Heights
Kitchener, ON06.1992
Skills
- Housekeeping Manager
- Office Administration
- Healthcare Experience
Languages
English
Professional Working
Timeline
Receptionist Administrator
Trinity Village Care Centre
04.2018 - Current
Housekeeper
Trinity Village Care Centre
04.2018 - Current
Personal Support Worker
Trinity Village Care Centre
04.2018 - Current
Housekeeping Supervisor
Emanual Village
03.2014 - 01.2018
PSW Certificate - Healthcare
Westervelt Collage
High School Diploma -
Cameron Heights
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