Tracy Scott

• Spearheaded strategic initiatives aimed at improving the overall effectiveness of the organization''s planning efforts.
• Evaluated existing policies and procedures, identifying areas for improvement and proposing innovative solutions.
• Collaborated with cross-functional teams to ensure alignment of strategic goals and project objectives.
• Facilitated knowledge sharing among team members by organizing training sessions and workshops on relevant topics.
• Streamlined planning processes by implementing efficient project management tools and strategies.
• Assisted in the development of long-term plans, analyzing trends, and evaluating potential opportunities for growth.
• Fostered a culture of innovation within the team by encouraging open communication and collaboration, leading to the development of creative solutions to complex problems.
• Synchronized and integrated operational planning efforts across staff sections to develop and test transition and turnover plans.
• Provided support, structure and guidance to drive organizational planning efforts.
• Furnished appropriate levels of detail to enable rapid understanding and decision-making.
• Facilitated coordination across entities to provide actionable information and knowledge.
• Offered strategic advice and consultation to develop, implement and evaluate modifications and enhancements to operations, systems and procedures.
• Managed stakeholder relationships by maintaining open lines of communication and addressing concerns promptly.
• Led cross-departmental collaboration initiatives to streamline workflows, resulting in improved overall efficiency.
• Mentored junior staff members, providing guidance on best practices in planning processes and professional development opportunities.
• Presented findings from complex analyses to senior leadership teams, effectively communicating insights that informed strategic decision making.
• Supported senior executives by preparing concise briefing materials and delivering clear, comprehensive briefings to facilitate informed decision-making.

Areas of responsibility:

Governance and Partnerships

Project Coordination

Strategic Planning and Reporting

Selected Accomplishments

• Developed the Agency Digital Business Strategy and Implementation plan
• Designed and executed the Digital Business Maturity model in support of the development of the Digital Business Framework and Strategy
• Identified and aided my colleagues in adopting a new, more technology-driven reporting process to increase efficiency and quality of reporting tools.
• Provided strategic advise to Director, Director General and Assistant Commissioner for committee
• Developed Digital Governance Framework which operationalized aspects of the GC's Digital Standards into governance process.

• Co-leading the development of the Strategic Investment Plan (SIP) and supporting Major Project Investments (MPI) through the Major Project Investment Oversight Process (MPIOP). The development of the SIP included identifying its objectives, refining the criteria for the assessment of attractiveness and achievability, collaborating with corporate stakeholders on the analysis of proposals, developing communication items to support socialization, and briefing on the SIP to shape the CFO recommendations.
• Lead analyst for two MPI’s, thus responsible for identifying and correcting anomalies, gaps, and inaccuracies in project documents and leading peer reviews to ensure projects are prepared for committee. Responsible for Senior Management briefings, quarterly updates, and briefing notes for corporate committees for each MPI as it advances through the phases of the MPIOP.

Selected Accomplishments:

• Wrote the 2023 and 2024 Strategic Investment Plan report.
• Lead the development of the 2024 Strategic Investment Plan

• Lead my team in the development and execution of the change management strategy and plan, as well as the digital learning plan, for influencing Agency culture to achieve more digital behaviours and thinking within the organization and to further develop digital skills. Developed collaborative relationships with my colleagues within the Agency and the federal family to inform our thinking and enable more alignment on strategic priorities, including the Government of Canada’s vision for digital.

Selected Accomplishments:

• Developed organizational structure and roles and responsibilities for my team.
• Adopted the digital standards as a guide for leading and developing my team’s efforts and roles.
• Advanced the change management strategy and learning plan with a focus on growth mindset and integration.

• Led cross-functional teams, in a collaborative and open fashion, to effectively advance and develop multiple digital priorities for the Agency while seeking opportunities to learn from our past experiences and achieve more horizontal outcomes and advance digital ways of thinking.

Selected Accomplishments:

• Established UX practices as part of the work culture.
• Launched the MyCRA mobile web app to provide service for mobile clients.
• Developed the CX methodology for the directorate and leveraged insights to develop the Digital Services Development Strategy to improve services to clients.

• Worked in various teams within the directorate to develop business requirements, test cases and user manuals for the maintenance and expansion of mainframe and online systems.
• Maintained processes to ensure service delivery.
• Collaborated with Acceptance Testing Division to ensure effective testing.
• Reviewed costing estimates from stakeholders.