Tracy Rodriguez
San Diego
Summary
Dynamic sales supervisor with a proven track record at Tafer Resorts, excelling in client acquisition and retention. Leveraged effective selling techniques to consistently surpass sales goals while fostering a motivated team environment. Renowned for exceptional problem-solving skills and enhancing customer satisfaction through strategic service improvements.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
Tafer Resorts
04.2014 - 09.2023
- :
- - Enhanced customer satisfaction by resolving client concerns swiftly and effectively.
- - Supervised employee performance, addressing issues to maintain productivity targets efficiently.
- - Consistently achieved sales targets through adaptive strategy adjustments and team performance monitoring.
- - Promptly managed escalated customer issues, ensuring timely resolution and high satisfaction rates.
- - Surpassed sales goals by motivating staff and promoting target products strategically.
- - Trained employees on handling complex sales scenarios and challenging customer interactions.
- - Collaborated with team members to close sales, cross-sell, and upsell products.
Server
El Torito Grill
02.2013 - 12.2013
- Managed multiple tables simultaneously while maintaining high service quality.
- Served food and beverages promptly, prioritizing customer needs.
- Utilized POS system for order placement, bill management, and complimentary items handling.
- Collaborated with team members during peak shifts to ensure efficient workflow.
- Enhanced customer satisfaction through attentive and personalized service.
- Maintained clean and orderly dining area for enjoyable guest experiences.
- Bussed and reset tables to uphold cleanliness in dining room and work areas.
Cashier
AMPM Arco
06.2012 - 02.2013
- Greeted customers upon entry and promptly addressed inquiries and needs.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
- Stocked, tagged, and displayed merchandise to maintain organized presentation.
- Assisted customers in identifying needs to improve shopping experience.
Education
James Madison High School
Claremont Mesa Skills
- Customer service and support
- Sales presentations and strategies
- Effective selling techniques
- Motivational leadership
- Management assistance
- Client acquisition and retention
- Problem-solving skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Tafer Resorts
04.2014 - 09.2023
Server
El Torito Grill
02.2013 - 12.2013
Cashier
AMPM Arco
06.2012 - 02.2013
James Madison High School
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