Tracy Robb
Brantford,ON
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Owner/Manager
Peekaboo It’s Almost New
Brantford
08.2000 - 03.2025
- Managed inventory for children's clothing and toys at boutique store.
- Coordinated sales strategies to attract local families and boost customer engagement.
- Supervised staff training on customer service and product knowledge.
- Developed marketing materials for community events and promotions.
- Organized store layout to enhance shopping experience for families.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity
- Implemented quality assurance processes to ensure product excellence.
- Prepared weekly schedules.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations to ensure effective workflow and customer satisfaction.
- Coordinated inventory management processes to maintain stock levels efficiently.
- Fostered a positive work environment through team-building activities and support.
- Analyzed customer feedback to identify areas for service enhancement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Ontario College Diploma - Early Childhood Education
Niagara College
Skills
- Inventory management
- Sales strategy
- Staff training
- Financial management
Timeline
Owner/Manager
Peekaboo It’s Almost New
08.2000 - 03.2025
Ontario College Diploma - Early Childhood Education
Niagara College