Tracy Ray
Charlie Lake,BC
Summary
Experienced Supervisor recognized for success in safety initiatives, guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and operational excellence.
Overview
7
7
years of professional experience
Work History
Supervisor
Alberta Health Services, NFS - Provost & Consort Hospitals
10.2021 - Current
- Organize and lead staff meetings, team building exercises, performance conversations, recruitment, training and mentorship, scheduling and vacation management, problem solving, weekly submit and approve payroll, monitor and implement yearly ROL training
- Conduct investigations and attend grievances as per Manager and Human Resources direction
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieving and maintaining balanced budgets & inventory management, allocate resources accordingly
- Ensure attention to diet orders and allergies in accordance with a monitored and updated provincial menu, follow appropriate sanitizing protocols as directed by policy and IPC guidelines
- Create and provide requested reports to management and shareholders; including provision of any necessary corrective actions to audits
- Manage the retail cafeteria, accepting payments, maintain the POS system, ensure cash balancing, introduce new programs, menus and incentives
- Oversee meal services and address concerns indicated by staff, Residents, dieticians & medical staff
- Implement and maintain organizational and departmental initiatives
- Supervise the ordering, maintenance and inventory control of the department.
Assistant Manager/Bookkeeper
Beaverlodge Home Building Centre, Home Hardware
02.2020 - 09.2021
- Cover Manager obligations as required
- Troubleshoot computer systems, phone systems & POS
- Provide all accounting services including: accounts receivable, accounts payable, payroll, petty cash, open registers every morning, month end, quarterly and year end reporting, bank deposits
- Maintain the safety program
- Reviewed sales and gross profit report to assess company efficiency.
- Orientating new employees and establishing their profiles within the databases
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Shipping and Receiving duties as required
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Health Care Security
Paladin Security Group
09.2019 - 01.2020
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations, incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow Health Care to conduct operations in safe environment.
Patient Registration and HIM (Casual)
Northern Health Authority
04.2017 - 01.2020
- Provide in scope services and support for all members of a multi-disciplinary team
- Answer switchboard, direct calls and assist patients/ family members in a professional, confidential fashion
- Receive, organize and deliver supplies, orders and mail to the appropriate department/doctor
- Accept payments for non-insured services from patients and family members.
- Gathered demographic and insurance information to register patients for medical appointments as per requisitions
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Unit Clerk in the Operating Room (.8 FTE)
Alberta Health Services, QEII Hospital
04.2017 - 09.2019
- Proficiently prioritize multi-tasking in a fast paced, detail-oriented environment using forward-thinking methodology to operate the Unit to its maximum potential
- Communicate and support all members of a multi-disciplinary team
- Create and organize the daily OR schedule using Meditech and Excel
- Answered multi-line telephone system, provided information and directed calls.
- Strictly adhere to confidentiality policies in accordance with the Health Information Act and Freedom of Information and Protection Act
- Provided clerical support, addressing routine, and special requirements.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Safety Program Development - 2013, PST - December 2013, Hazard Management - July 2013, H2S - December 2013, Incident and Accident Investigation - 2013, Class 4 Driver's License w/Air Brakes -
Enform, Fort St. John
Certificate - Change Management
Sigma Six White Belt
Online03.2023
Medical Office Assistant Certificate Program - Business Administration
Bow Valley College
Online/Calgary, AB04.2017
Sage Simply Accounting Certificate Program Level 1 & 2 - Accounting/Bookkeeping
Grande Prairie Regional College
Grande Prairie, AB11.2015
Paramedic - Primary Care Paramedic
Justice Institute of British Columbia
New Westminster, BC11.2011
High School Diploma -
North Peace Secondary
Fort St. John, BC06.1996
Skills
- Management in a unionized environment
- Scheduling and Payroll
- Managing $152 million budget
- Safety initiative development
- Demonstrated history of personal and professional development
- 60 wpm; efficient with MS Office Suite, Sage Simply Accounting
- Excellent written and verbal communication
- Complex Problem-Solving
- Training and Mentoring
- Exceedingly dedicated, goal-oriented, motivated, reliable, cheerful and fun to work with
References
To be given upon request.
Timeline
Supervisor
Alberta Health Services, NFS - Provost & Consort Hospitals
10.2021 - Current
Assistant Manager/Bookkeeper
Beaverlodge Home Building Centre, Home Hardware
02.2020 - 09.2021
Health Care Security
Paladin Security Group
09.2019 - 01.2020
Patient Registration and HIM (Casual)
Northern Health Authority
04.2017 - 01.2020
Unit Clerk in the Operating Room (.8 FTE)
Alberta Health Services, QEII Hospital
04.2017 - 09.2019
Safety Program Development - 2013, PST - December 2013, Hazard Management - July 2013, H2S - December 2013, Incident and Accident Investigation - 2013, Class 4 Driver's License w/Air Brakes -
Enform, Fort St. John
Certificate - Change Management
Sigma Six White Belt
Medical Office Assistant Certificate Program - Business Administration
Bow Valley College
Sage Simply Accounting Certificate Program Level 1 & 2 - Accounting/Bookkeeping
Grande Prairie Regional College
Paramedic - Primary Care Paramedic
Justice Institute of British Columbia
High School Diploma -
North Peace Secondary
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