Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Rahn

Chilliwack,BC

Summary

Compassionate community services coordinator motivated to positively impact program operations and participant success with diligent support. Well-trained in community engagement, public speaking and event organization with dedication to continuously enhancing strategies and optimizing assistance. Caring professional with genuine concern for community. Knowledge of care requirements and background training, supervising, leading and motivating staff. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Hardworking and reliable creative director with strong ability in vision casting and leadership. Offering enthusiasm, thinking outside the box and compelling communication. Proactive and creative with team-oriented mentality.

Overview

28
28
years of professional experience

Work History

Fund Development Coordinator

Archway Community Services
Abbotsford, BC
03.2023 - Current
  • Liaised with business and community members to increase awareness of fundraising programs and causes.
  • Networked with industry leaders and investigated partnerships to increase opportunities.
  • Innovated new approaches to engage donors and increase funding.
  • Produced materials to highlight program offerings and reach new donors.
  • Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
  • Managed fundraising communications and digital and print appeals.
  • Knowledge and experience in data management and tracking for the purposes of donation processing and tax receipting.
  • Extensive training in Blackbaud products eTapestry and Raise's Edge NXT
  • Knowledge of specific systems and software for processing charitable donations.

Intake Worker

Archway Community Services Food Bank
Abbotsford, BC
01.2021 - 03.2023
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Processed paperwork, and secured confidential information.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Knowledge in specialized systems and software to track and maintain client data
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Conducted client interviews and performed client intake services.
  • Assisted with new volunteer recruitment, orientation and training.
  • Facilitated day-to-day operations to promote welcoming, well-stocked and hygienic food pantry.
  • Received deliveries of donations and orders, unloading items and assisting with classification and placement onto shelves.
  • Greeted customers and assisted with sign-in at registration desk, verifying accurate personal information relevant to qualification to receive services.
  • Answered customer questions about program eligibility and maintained pantry records.
  • Entered data into database, following information security practices to decrease opportunity for data loss.
  • Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully.

Christmas Bureau Coordinator

Archway Community Services
Abbotsford, BC
10.2020 - 01.2023
  • Organized teams and resources to optimize timely deliverables.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and scheduled 100+ volunteers.
  • Provided hands-on and proactive leadership to community services staff.
  • Researched and analyzed community needs to determine program directions and goals.
  • Leveraged social media to engage and increase volunteer community.
  • Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully.
  • Managed community relations by identifying and evaluating opportunities and requests for volunteer involvement.
  • Organized and coordinated transportation to deliver materials, supplies or donations.
  • Gave oversight, creative vision and direction to the set up of a fully functioning department store model for clients to access gifts for their families for Christmas.
  • Gave orientation and protocol training to each daily new group of volunteers.
  • Worked with large corporate doner groups from the community to engage continued support and involvement.
  • Executed special donation collection events such as the "Teddy Bear Toss" game nights with the Abbotsford Canucks.

Creative Director and Sales Director

House of Light Goods
Abbotsford , BC
05.2015 - 08.2020
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Leveraged trends in customer marketplaces to shape solutions and approaches.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Recruited, trained and managed volunteers.
  • Led creative team meetings to share ideas and bring actionable plans to fruition.
  • Met customer needs and accomplished creative visions by overseeing strategic, focused campaigns.
  • Lead and directed design and production teams for branding projects, creating unique designs within required timelines.
  • Conducted market research to assist the executive director in assortment and category planning.
  • Reconciled orders using dedicated financial plans and forecasting tools.
  • Took initiative to see our products placed in a variety of businesses and developed partnerships with these business for wholesale opportunities.
  • Oversaw all inventory stock.
  • Oversaw all shipping and importing or products.
  • Oversaw design and selection of product production.
  • Raised awareness and attracted donors through marketing campaigns directly benefiting the larger organization "Casa De Luz."
  • Cultivated positive relationships with media figures, influencers and business partners with potential to positively impact fundraising activities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
  • Assisted the executive director is various fundraising events from the conceptualization stage to execution.

Music and Creative Arts Director

Abbotsford Vineyard Church
Abbotsford , BC
05.2011 - 05.2018
  • Gave oversight and direction to a team of 100+ volunteers for various events that would happen on a weekly, monthly and seasonal schedule.
  • Produced twice yearly full scale creative productions including managing actors, dancers, musicians, tech crew and volunteer team.
  • Collaborated with others to discuss new serving opportunities.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Planned and produced special events including all stage, sound and light design.
  • Implemented monthly and yearly schedules of 100+ volunteers
  • Choir director

Touring Musician

Self Employed
Abbotsford , BC
09.2000 - 05.2012
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Played at numerous festivals and concerts over a 10+ year time span.
  • Directed, planned, created and led musical performances.
  • Applied skills to band tours, music records and film scores.
  • Performed in front of live audiences and on television and as part of a band as well as guest musician.
  • Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
  • Taught students in vocal training.
  • Participated in many recording sessions.
  • Recorded and produced solo and ensemble albums.
  • Learned in detail and became familiar with a wide range of live production audio equipment including stage, front of house sound, and studio recording.

Dance Teacher

Dance Barn Studio
Langley, BC
09.2001 - 04.2009
  • Delivered individual instruction to students.
  • Set up appointments to coach students in additional techniques.
  • Helped with coordination and administration of complete dance program.
  • Interacted effectively by email, phone and in person with students, parents and staff members.
  • Gave performances at numerous events as a professional dancer.
  • Planned choreography for group performances and family recitals.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to all clients.
  • Worked in the Langley and Vancouver school districts as a specialist instructor for PE classes.
  • Held contracts at private schools as a specialist instructor for PE classes.
  • Taught hundreds of students from pre school beginner level to adult advanced level

Professional Cheerleader

Steveston All Stars
Richmond, BC
09.1996 - 05.2000
  • Conducted special meet-and-greet sessions with fans and in support of charity causes.
  • Worked closely with others to teach new techniques in crowd engagement artistry.
  • Completed numerous roles over 3 years for specialized extra work in the film and TV industry.
  • Kept current on latest artistic methods by attending workshops, classes and one-on-one training sessions.
  • Entertained audiences through cheer routines, dances and personal post-event contact.
  • Stayed in peak physical condition to maintain capability for handling long hours in heavy, hot costumes.
  • Had a 2 season contract with the NBA team the Vancouver Grizzlies.
  • Had a 2 year contract with the UBC Thunderbirds
  • Facilitated and taught at numerous camps and training intensive weekends.

Education

Some College (No Degree) - Music Major, Biblical Studies Major 1998-2000

Trinity Western University
Langley, BC

Some College (No Degree) - Counselling And Youth Work Major 2000-2003

Columbia Bible College
Abbotsford, BC

Skills

  • Volunteer team supervision
  • Issues resolution
  • Networking
  • Crew direction
  • MS Office
  • Specialized data management systems (extensive training in RENXT)
  • Team building
  • Inventory management
  • Public Speaking
  • Planning and coordination of special events
  • Project organization
  • Relationship development
  • Specialized training in non violent

conflict resolution and de-escalation

Timeline

Fund Development Coordinator

Archway Community Services
03.2023 - Current

Intake Worker

Archway Community Services Food Bank
01.2021 - 03.2023

Christmas Bureau Coordinator

Archway Community Services
10.2020 - 01.2023

Creative Director and Sales Director

House of Light Goods
05.2015 - 08.2020

Music and Creative Arts Director

Abbotsford Vineyard Church
05.2011 - 05.2018

Dance Teacher

Dance Barn Studio
09.2001 - 04.2009

Touring Musician

Self Employed
09.2000 - 05.2012

Professional Cheerleader

Steveston All Stars
09.1996 - 05.2000

Some College (No Degree) - Music Major, Biblical Studies Major 1998-2000

Trinity Western University

Some College (No Degree) - Counselling And Youth Work Major 2000-2003

Columbia Bible College

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Tracy Rahn