Tracy Premdas
Squamish,BC
Summary
To secure a position with a stable and progressive organization where I can be a member of a progressive team and utilize my business and administrative experience to the fullest.
Overview
15
15
years of professional experience
Work History
Showroom Consultant/EMCO
EMCO
2022.10 - Current
- Work closely with home owners, designers, contractors and plumbers to provide the best options for kitchen and bathrooms
- Build quotes based on specification packages, customer requests, budgets and style
- Maintain product knowledge and keep up to date with new technologies, arrivals and trends
- Provide exceptional customer service to clients resulting in high levels of customer satisfaction and repeat business
- Capture business opportunities by identifying customer needs, cultivating new client relationships, planning in-store events and coordinating product launches.
Executive Assistant / Extreme Measures Inc.
Extreme Measures Inc.
2020.03 - 2022.03
- Managing 90% of all projects from start to finish starting with initial quote, onsite measurements, managing client expectations for datelines by working across teams for smooth delivery
- Scheduling of seven field technicians across Canada, managing and booking all travel arranges including flights, hotels, and rental cars
- Planning team meetings and office events: virtual Christmas Party, virtual quarterly site technician meetings
- Accounting responsibilities using QuickBooks: invoicing, credit card transactions, Accounts receivable, Accounts payable transactions.
Contract Position/ DesignAgency
DesignAgency
2018.10 - 2019.06
- Contracted to implement a study of profitability and efficiency using the firm's Project Accounting Software platform
- Accurately inputted confidential details from HRIS to Ajera for 70 employees for a 12-month time frame
- Inputted a large volume of project scheduling data in PAS and then crossed against HRIS data to attempt to quantify behavior patterns across different design teams and project types
- Engaged Directors and Senior Designers directly to understand their current usage of the platform and to validate the hypothesis of the study to ensure outcome reflected reality
- Worked with representative of the PAS to create widgets/dashboards specific to DesignAgency and data analysis that was required
- Summarized results graphically and numerically in excel to present to Director of Operations.
Co-Founder / BerryFresh Fruit Co. Inc., Toronto
BerryFresh Fruit Co. Inc.
2011.05 - 2017.05
- Created and launched start-up Farm-to-Retail Ontario Produce company
- Managed all aspects of Finance, Human Resourcing, Sales Training and Merchandising
- Drove sales from $500k annualized to over $2M annualized over 5 years with headcount increasing from 4 to 18 in same
- Created a 'just-in-time' distribution model that enabled customers to buy produce within hours of harvesting – literally the freshest produce in Toronto
- Managed farmer and landlord relationships, ensuring receipt of all farm orders and firming up all lease renewals.
Private Banking Associate / CIBC, Toronto
CIBC
2009.01 - 2012.05
- Onboarded new clients ensuring credit, investment, account transfers were completed in a timely manner finding opportunities to up-sell and cross-sell banking and investment products
- Helped clients set up online banking and help them understand the benefits
- Troubleshooting any issues or understanding of online banking
- Championed the implementation of TFSA accounts in 2009 ensuring all clients understood the benefits and made maximum contributions
- Supported Senior Private Banker in all aspects of investments, credit products and banking solutions to meet client and sales goals
- Communicated daily with clients, responding to complex and challenging situations, escalating when necessary, and seeing problems through to resolution
- Record, document, and process financial information needed to complete credit related products
- Identified sales opportunities through client discussions and acted as a trusted advisor ensuring client happiness
- Diary management – ensuring credit and investment renewals stay with CIBC.
Education
Financial Management Diploma -
BCIT
Burnaby, BC05.2005
Skills
- Determined and decisive; uses initiative to meet and resolve challenges
- Analytical and questioning, strives for quality
- Self-aware; always seeking to learn and grow
- Entrepreneurial; capable of creating and driving new business and opportunities
- Strong planning and organizing abilities; efficient time manager
Activities
- Dog parenting
- Pilates
- Travel
- Reading
- Watercolour
- Real estate investing
- Stand-up paddle boarding
- Interior design
Languages
Timeline
Showroom Consultant/EMCO
EMCO
2022.10 - Current
Executive Assistant / Extreme Measures Inc.
Extreme Measures Inc.
2020.03 - 2022.03
Contract Position/ DesignAgency
DesignAgency
2018.10 - 2019.06
Co-Founder / BerryFresh Fruit Co. Inc., Toronto
BerryFresh Fruit Co. Inc.
2011.05 - 2017.05
Private Banking Associate / CIBC, Toronto
CIBC
2009.01 - 2012.05
Financial Management Diploma -
BCIT
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