Tracy Pope
Thunder Bay,ON
Summary
Versatile and achievement-oriented professional with a strong background in security and hospitality, demonstrated during tenure at AV Terrace Bay. Excelled in emergency response and customer service, significantly enhancing safety and client satisfaction. Skilled in CCTV surveillance and team leadership, with a proven track record of reducing incidents and improving operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
2017
2017
years of professional experience
Work History
Security Officer
AV Terrace Bay
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
Shuttle Coordinator
AV Terrace Bay
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for Number employees.
Secretarial Assistant
AV Terrace Bay Die
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Executed record filing system to improve document organization and management.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Developed office procedures to improve workflow efficiency, resulting in reduced operational expenses.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Main Cook/ Baker
Terrace Bay Bakery
01.2009 - 01.2017
- Managed kitchen budget by controlling food costs and monitoring labor hours, ensuring profitability without sacrificing quality.
- Delegated tasks effectively among kitchen staff members, optimizing productivity during busy service periods.
- Provided exceptional customer service through accommodating special requests and addressing any concerns promptly and professionally.
- Implemented food safety protocols and trained staff to ensure compliance, reducing incidents of foodborne illness.
- Improved customer satisfaction by consistently preparing high-quality meals and maintaining a clean work environment.
- Coordinated with suppliers for timely delivery of fresh ingredients, ensuring optimal quality for all menu items.
- Built strong relationships with local food vendors, negotiating favorable pricing for bulk purchases while supporting community businesses.
- Mentored junior cooks in culinary techniques, resulting in improved overall kitchen performance.
- Maintained a well-organized workstation by adhering to strict cleanliness standards, enhancing workflow efficiency for all kitchen staff members.
- Collaborated with the restaurant manager to plan and execute special events, boosting overall revenue growth.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Placed orders to restock items before supplies ran out.
- Assisted with menu development and planning.
Education
Early Childhood Education - ECE
Confederation College
Thunder Bay, None05.1990
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Emergency response
- Visitor tracking
- Dispatch
- Emergency evacuation procedures
- Security systems
- Alarm monitoring
- Shift work experience
- Fire safety training
- First aid and CPR certified
- Bomb threat procedures
- Work ethic
- Workplace safety
- Reliability
- Punctuality
- Security camera monitoring
- First aid certified
Languages
English
Full Professional
Timeline
Main Cook/ Baker
Terrace Bay Bakery
01.2009 - 01.2017
Security Officer
AV Terrace Bay
Shuttle Coordinator
AV Terrace Bay
Secretarial Assistant
AV Terrace Bay Die
Early Childhood Education - ECE
Confederation College
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