Tracy Piroso
service worker
Surrey,BC
Summary
Dependable and hardworking Building service worker skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
27
27
years of professional experience
Work History
Service Worker-Housing
University of British Columbia
Vancouver, BC
11.2021 - Current
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed company uniform, performance and security policies with every job.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Notified management of structural issues and major repairs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on a timely basis.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Washed exterior and interior windows and trim, using ladders to access elevated windows.
- Moved heavy furniture, equipment and supplies with hand trucks.
- Kept operations area neat and orderly to minimize obstacles.
- Followed safety processes for all manual and electric cleaning equipment.
- Trained several new employees to meet quality and productivity goals, boosting customer satisfaction
- Supported special events by setting up, arranging and removing decorations, furniture and supplies.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on timely basis.
- Identified major repair and maintenance needs and notified management of concerns.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Trained new employees to meet quality and productivity goals, boosting customer satisfaction rating.
Manufacturing Associate
Custom Protect Ear
Surrey, BC
10.2005 - 04.2020
- Supported production quality standards by regularly testing and verifying production processes.
- Met daily production goals by working efficiently and collaboratively to handle 30 different styles of custom fitted hearing products
- Assisted with testing for quality control and corrections.
- Recommended launch strategies to improve product line decisions.
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
- Practiced safe and hazard-free work environments in line with company standards.
- Assisted with testing for quality control and corrections.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Restaurant Manager
New Ruby Restaurant
North Delta, BC
01.1997 - 01.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed opening and closing procedures each day.
- Managed daily operations and processes, including reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Education
Microsoft Level 2
Burnaby Community & Continuing Education
Burnaby, BC11.2023
Microsoft Excel - Level 1
Burnaby Community & Continuing Education
Burnaby, BC10.2023
Building Service Worker Course
Burnaby Community & Continuing Education
Burnaby, BC01.2022
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06.1993
Skills
- Great work ethic
- Adaptability to change
- Active listening
- Attention to detail
- Customer service
- Multitasking
- Great communication
- Self-motivation
- Problem solving
- leadership
References
Shelley Morin Rebecca Eng
(604)-290-6967 (604)-785-8871)
(Custom Protect Ear) inc. (University of British Columbia)
Rodrigo Zedan
(Custom Protect Ear) inc.
(778)-338-3428
Timeline
Service Worker-Housing
University of British Columbia
11.2021 - Current
Manufacturing Associate
Custom Protect Ear
10.2005 - 04.2020
Restaurant Manager
New Ruby Restaurant
01.1997 - 01.2018
Microsoft Level 2
Burnaby Community & Continuing Education
Microsoft Excel - Level 1
Burnaby Community & Continuing Education
Building Service Worker Course
Burnaby Community & Continuing Education
High School Diploma -
Queen Elizabeth Secondary
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