Tracy Lynn Parsons
Orléans,ON
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Reliable Shift Leader with excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking and passionate ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Key Holder/Shift Leader
Marks
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
Lead Cashier
Micheal Kors
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Processed both cash and card purchases and returns.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Inventory Clerk
Royal Distributing Inc
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Monitored slow-moving items closely, taking proactive measures such as sales promotions or markdowns to clear out stagnant stock efficiently.
- Completed physical inventory counts each month.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Education
Executive Office Administration - Office Administration
- Completed College-level Coursework: Office Admin, Computer Skills
- Thesis Paper: Non-Verbal Commination in the Workplace
- Final Grade: 98%
Bachelor of Science - Medical Care
- Graduation with Distinction
- Ranked 5% in Class
- Completed Coursework, Certified Podologist
- Professional Development Studies, Medical Field, Working in High Risk Patients, Diabetes, Cancer
- Completed College-level Coursework: Medical Pedicure Field.
- Diplopia in Florida Nail Technologist. NTL, C.Pod, CMP
No Degree - CPR And First Aid Training
01.2024
- Professional Development Studies
- Graduation with Distinction January 2024
Skills
- Staff Oversight
- Customer Service Management
- Resource Management
- Cash Handling Accuracy
- Resource Allocation
- Task Delegation
- Customer Service
- Product Ordering
- Training and Mentoring
- Inventory Monitoring
- Marketing Initiatives
- Product Demonstrations
- Attention to detail
- Conflict resolution
- Interpersonal skills
- Product knowledge
- Customer service excellence
- Adaptability
- Problem-solving abilities
- New Store Setups
- Inventory and Stocking
- POS Terminal Operation
- Marketing Strategy
Languages
English
Full Professional
References
References available upon request.
Timeline
Everest College - Executive Office Administration, Office Administration
North America School of Podology - Bachelor of Science, Medical Care
St. Johns Ambulance - No Degree, CPR And First Aid Training
Key Holder/Shift Leader - Marks
Lead Cashier - Micheal Kors
Inventory Clerk - Royal Distributing Inc
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