Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Oni

Glacebay ,NS

Summary

Experienced continuing care assistant committed to providing quality and individualized care to patients in variety of medical settings. Delivers excellent communication and client prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Continuing Care Assistant

Harbourstone Enhanced Care
02.2024 - Current
  • Supported residents during end-of-life care, ensuring dignity and comfort throughout the process.
  • Assisted in daily living activities for improved quality of life.
  • Contributed to the development of personalized care plan and promoted resident independence through personal care plans.
  • Collaborated with interdisciplinary teams to deliver comprehensive patient care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Personal Support Worker

Edo Orphanage And Nursing Home
01.2022 - 08.2023
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

Viisaus Technology
07.2019 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma - Continuing Care Assistant

Island Career Academy
Sydney, NS

Skills

  • Accountability
  • Emotional support
  • Communication
  • Dementia Care
  • Care plan assessment and monitoring
  • Personal Hygiene Assistance

Certification

Understanding Dementia

First Aid and CPR

Food Safety

WHMIS/OHS


Timeline

Continuing Care Assistant

Harbourstone Enhanced Care
02.2024 - Current

Personal Support Worker

Edo Orphanage And Nursing Home
01.2022 - 08.2023

Customer Service Representative

Viisaus Technology
07.2019 - 11.2021

Diploma - Continuing Care Assistant

Island Career Academy

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Tracy Oni