Tracy Omoruyi
Brampton,ON
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, administrative tasks, and team coordination. Proven ability to manage multiple priorities in fast-paced environments, demonstrating exceptional organizational and communication skills. Committed to delivering high-quality support to teams and clients while maintaining confidentiality and professionalism.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Culligan Water
Guelph, Canada
05.2023 - 08.2024
- Working at the front desk, attending to and greeting customers in a friendly and professional manner.
- Kept and maintained accurate records of customer interactions and transactions through data entry.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Scheduled and confirmed deliveries, and service appointments.
- Answering customer concerns in person, over the phone, or via email within a day of receiving the complaint, cordially, and positively.
- Handled billing inquiries, including payment processing, refunds, adjustments, and account updates, accurately and efficiently through POS or electronically.
- Performing minor AR functions, such as monthly collection calls, updating payment information, and correcting transactions.
- Accurate execution of cash opening, cash handling during customer hours, and cash closing at the end of the day.
- Performing physical tasks, such as carrying out products for customers needing assistance, and general cleaning of the back-of-store warehouse.
- Upselling additional products and services when appropriate.
- Performing in-store water tests.
- De-escalated problematic customer concerns, maintaining a calm, empathetic demeanor.
Bounce Back Facilitator
University of Guelph
Guelph, Canada
01.2023 - 04.2023
- Meeting with students virtually or in person to set goals and provide referrals for overcoming academic and personal problems.
- Promoting the program on campus to increase awareness.
- Completing and maintaining administrative work, such as updating session notes.
Warehouse Associate
GLS Logistics
Brampton, Canada
09.2020 - 11.2022
- Used scanners to track parcel information, condition or receipt.
- Packed boxes and stock using organizational guidelines.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Sorter
Go Logistics
Mississauga, Canada
07.2018 - 08.2018
- Transported picked products to the packing area and verified proper packaging, sealing, and labeling.
- Inspected items for damage, defects, or discrepancies before sorting.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Operated sorting machinery and equipment safely and efficiently.
Cashier
University of Guelph
Guelph, Canada
09.2016 - 11.2016
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally, per company policy.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Stocked shelves with merchandise when needed.
- Cleaned eating area and conveyor belt.
Education
Bachelor of Applied Science - Adult Development and Psychology
University of Guelph
Guelph, ON02.2024
Skills
- Fluent in English
- Proficient in written and oral communication
- Proficient with Microsoft
- Customer service and care
- Student engagement
- Payment processing
- Customer relationship management (CRM)
- Adaptive team player
- Complaint resolution
- Active listening
Accomplishments
- Won a phone competition in July 2024 for a daily average calls answered at 78% at Culligan Water
- Awarded employee of the month for July 2020 at GLS Logistics
References
- Jenny Daines, Coordinator, Student Transitions and Engagement, University of Guelph, start@uoguelph.ca, 6138999267
- Courteney Whelan, Customer Service Lead, Culligan Water, Guelph, ON, courteney.whelan@culliganwater.ca, 5198362627 ext 1405
Affiliations
- Aided first-year students move in during Orientation Week at the University of Guelph in 2022
- Acted as a Gryphons' Nest Facilitator from July to September 2022, engaging with new students online and in-person at the University of Guelph
- Acted as a USHINE peer mentor from September to December 2023 at the University of Guelph
- Acted as Student Outreach Facilitator for off-campus students from July to August 2023 at the University of Guelph
Timeline
Customer Service Representative
Culligan Water
05.2023 - 08.2024
Bounce Back Facilitator
University of Guelph
01.2023 - 04.2023
Warehouse Associate
GLS Logistics
09.2020 - 11.2022
Sorter
Go Logistics
07.2018 - 08.2018
Cashier
University of Guelph
09.2016 - 11.2016
Bachelor of Applied Science - Adult Development and Psychology
University of Guelph
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