Motivated individual proficient in building relationships, managing projects from concept to completion, helping organizations achieve their goals, and encouraging individuals to succeed. Skilled in working with cross-functional teams, demonstrating exceptional communication skills, and collaborating to make critical decisions during challenges. Positive, adaptable and trustworthy person with the ability to work independently, and/or within a team.
Work History
Health Services Manager
Saskatchewan Health Authority
10.2022 - Current
Daily operations for health clinic, long-term care, and ER integrated facility
Working with matrix managers, union, and directors to collaborate visions and goals
All administration duties, SharePoint, recruitment, data entry, workforce planning, contracts, scheduling, and staff management
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Manager
Aleet Construction Company
10.2010 - 09.2022
Owner and Director of a company overseas
Liaison with foreign companies, doing site visits for projects, invoicing, quotations, gantt charts, and BoQs
Interacted well with customers to build connections and nurture relationships.
Supervisor
Scrumptious Catering
09.2002 - 04.2004
Monitored workflow to improve employee time management and increase productivity
Open and closing store operations
Menu planning, inventory management
Cooking and baking
Customer service and cash handling
Invoicing Supervisor
Foley Inspection Services
04.2004 - 01.2009
Worked alongside the CEO and various engineers for consulting services
Duties included: reception, filing, mailings, recruiting, invoicing to oil and gas companies through Microsoft Access, contractor's daily reports, payroll, training, and light bookkeeping
Collected, arranged, and input information into database system.
Customer Care Representative
WestJet Airlines
06.2002 - 08.2002
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Supervisor
Starbucks Coffee Co.
01.1999 - 06.2002
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Opening and closing of store operations
Daily deposits
Education
Arts & Science Diploma - Anthropology & Sociology
Mount Royal University
Calgary, AB
Skills
Microsoft Office Applications
Teamwork / Collaborating
Project Planning
Communication
Intrapersonal Skills
Training
Recruitment
Customer Service
Interpersonal Skills
Time Management
Prioritizing and Multi-tasking
Healthcare Administration
Team Leadership
Problem Solving
Adaptability
Staff Scheduling
Staff Supervision
Volunteer Experience
Projects Director, Rotary Club of Nanyuki
As the first Projects Director of the Nanyuki Rotary Club, I was responsible for creating flag-ship programs, as well as executing fundraising opportunities for our club. I organized the club’s Charter Event, a tree planting fundraising event on National Tree Planting Day; an older person's celebration on National Older Person's Day, a flagship fundraising event called the Nanyuki Motor Maze, and worked with the communities and other Rotary Clubs on small philanthropic projects such as a bore-hole project for a hospital.
Organizer, Hash Harriers
As Organizer, I was responsible for finding volunteers to mark the running routes, collecting donations, and organizing the meals after each run. After collecting donations, I was able to organize a charitable run where the donations earned were matched and given to Simama Organization – an education program for orphans in Kenya.
Volunteer, Operations Crossroads Africa
Travelled to Kenya for a 6 week program with a team who worked together with the community to build functional space for a local orphanage.