Tracy Njoki
Scarborough,Ontario
Summary
Proven track record of enhancing customer satisfaction at Michael Garron Hospital by leveraging exceptional communication and problem-solving skills. Adept at fostering teamwork and collaboration, consistently contributing to improved efficiency and workplace harmony. Demonstrates a flexible and adaptable approach, ensuring high-quality service delivery in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Novathall Homes
Novathall
Toronto, ON
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Patient Service Representative
Michael Garron Hospital
Toronto, ON
02.2024 - 05.2024
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Food Service Worker
Feed Scarborough
Toronto, ON
12.2023 - 03.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Bachelor Of Early Childhood Care And Education - Special Needs Educator, ECE
Ngala Memorial
Kenya , Nairobi 10.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Active Listening
Languages
English
Full Professional
Swahili
Full Professional
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Novathall Homes
Novathall
06.2024 - Current
Patient Service Representative
Michael Garron Hospital
02.2024 - 05.2024
Food Service Worker
Feed Scarborough
12.2023 - 03.2024
Bachelor Of Early Childhood Care And Education - Special Needs Educator, ECE
Ngala Memorial