Tracy Nightingale
Alliston,ON
Summary
Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
12
12
years of professional experience
Work History
Medical Office Manager
Trimed Upper Medicine Inc
11.2022 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Consulted with healthcare professionals on business decisions.
- Managed 5 employees with various personalities for large 5-physician practice.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking.
- Completed bi-weekly payroll for 5 employees.
Clinical Assistant
Trimed Upper Medicine Inc
04.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Medical Receptionist
Trimed Upper Medicine Inc
04.2016 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information,
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
Medical Office Manager
Alliston Medical Clinic Corp
06.2022 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Manage 3 employees with various personalities for 4 physician practice.
- Developed close working relationships with front office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Hired, managed, developed and trained staff, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 3 employees.
Medical Receptionist
Alliston Family Health Team
01.2012 - 07.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
No Degree - Immunization Course
Medix College
Scarborough, ONOHIP Billing Couse
Medix College
Scarborough, ONMedical Terminology Course
ICS Canada
Online Couse Skills
- Strong Work Ethic
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Patient Scheduling Management
- Medical terminology knowledge
- Patient Demographics
- Attention to Detail
- Staff Scheduling
- Patient check-in
- Team Leadership
- Billing Processes
- EMR Software
- Critical Thinking
Languages
English
Timeline
Medical Office Manager
Trimed Upper Medicine Inc
11.2022 - Current
Medical Office Manager
Alliston Medical Clinic Corp
06.2022 - Current
Clinical Assistant
Trimed Upper Medicine Inc
04.2016 - Current
Medical Receptionist
Trimed Upper Medicine Inc
04.2016 - Current
Medical Receptionist
Alliston Family Health Team
01.2012 - 07.2016
No Degree - Immunization Course
Medix College
OHIP Billing Couse
Medix College
Medical Terminology Course
ICS Canada
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