Tracy Moore
San Clemente
Summary
Accomplished Volunteer Coordinator with a proven track record at Hospice of the North Coast, adept in volunteer coordination and interpersonal communication. Excelled in recruiting, training, and establishing strong relationships, ensuring a 25K monthly sales achievement in a subsequent lumber brokerage role. Expertise in volunteer onboarding and customer service, driving significant results and fostering collaboration. Dedicated Volunteer Coordinator proficient in managing volunteer operations for hospice organizations. Quality-driven professional adept at finding and training successful volunteers. Bringing 25 years of experience and passion for community service.
Overview
26
26
years of professional experience
Work History
Volunteer Coordinator
Hospice of the North Coast
2018.08 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated all visits between volunteers and hospice patients, including companionship, music therapy, pet therapy, Veteran needs as well as maintaining patient visits with my own case load.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Member of the Clinical Leadership Team
- President of Global Partners Committee
- Maintain all QAPI, and government required regulations.
Medical Sales Consultant/Technical Representative
American Medical Concepts/Stryker Orthopedics
2004.11 - 2011.02
- Represented many different lines of medical products, from Ortho-Biologic to total joint replacement instrumentation and implants
- Launched Sports Medical Line including ACL, achilles and shoulder repair products to orthopedic surgeons and hospitals
- Conducted product demonstrations to showcase benefits, leading to increased customer interest and higher sales conversions.
- Mentored junior Medical Sales Consultants by sharing best practices, fostering a collaborative work environment that encouraged ongoing professional growth.
- Implemented effective time-management strategies, maintaining a high level of productivity while balancing multiple client accounts and priorities.
- Extensive consultative experience in the operating room having covered total hip and knee arthroplasty cases for all seven years
Lumber Broker
Shamrock Trading
1999.12 - 2004.02
- Represented and sold several products for mills in New Zealand, Chile, Brazil and Korea, averaging 25K in monthly sales
- Imported and exported materials to wholesalers and distribution centers in both America and Canada
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Sales Associate
Emerson Hardwood Co.
1998.07 - 1999.11
- Built relationships with customers to encourage repeat business.
- Sold building materials to local builders and contractors
- 100K in annual sales for specialty accounts
Education
Bachelor of Arts - Psychology
University of Oregon
Eugene, OR06.1996
Skills
- Volunteer Coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone Etiquette
Timeline
Volunteer Coordinator
Hospice of the North Coast
2018.08 - Current
Medical Sales Consultant/Technical Representative
American Medical Concepts/Stryker Orthopedics
2004.11 - 2011.02
Lumber Broker
Shamrock Trading
1999.12 - 2004.02
Sales Associate
Emerson Hardwood Co.
1998.07 - 1999.11
Bachelor of Arts - Psychology
University of Oregon
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