Tracy McNaught
Ste. Anne,MB
Summary
Goal-oriented Front Line Supervisor offering 25 years of employment in Transportation industry and proven to build and mentor high-performance teams. Strong planning skills to facilitate long-range business growth and operational excellence. Driven Individual with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory. Seasoned Front line Supervisor proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates and store assets by enforcing safety and security rules and procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Front Line Supervisor
CN Railway
Winnipeg, MB
10.2016 - Current
- Created schedules that optimized workflow while meeting customer needs and expectations.
- Developed training plans for new staff members and provided ongoing support to ensure successful implementation of job duties.
- Reviewed employee performance regularly and set goals to improve efficiency and productivity.
- Enforced safety policies and procedures among employees in the workplace.
- Assigned tasks to team members based on their skillset and experience level.
- Managed payroll processing activities including timecard entry, leave requests, overtime authorization.
- Resolved conflicts among team members by providing constructive feedback and coaching as needed.
- Trained staff on best practices related to product knowledge, sales techniques, problem-solving methods.
- Ensured compliance with company policies and procedures relating to safety regulations.
Mechanical Supply Supervisor
CN Railway
Winnipeg, MB
10.2014 - 10.2016
- Monitored inventory levels to ensure adequate stock for customer orders.
- Enforced safety policies and procedures among employees in the workplace.
- Assigned tasks to team members based on their skillset and experience level.
- Maintained accurate records of daily operations including sales, labor costs, and inventory tracking.
- Managed payroll processing activities including timecard entry, leave requests, overtime authorization.
- Resolved conflicts among team members by providing constructive feedback and coaching as needed.
- Facilitated communication between departments regarding scheduling issues or customer inquiries.
- Ensured compliance with company policies and procedures relating to safety regulations.
- Responded promptly to customers' inquiries via email or phone calls in a professional manner.
- Oversaw compliance with labor laws, store policies and operating procedures.
- Assigned tasks to employees while supervising daily operations and task completion.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Assistant Track Supervisor
CN Railway
Winnipeg, MB
10.2013 - 10.2014
- Conducted regular inspections of tracks and equipment to identify any potential hazards or defects.
- Monitored rail and track conditions to ensure compliance with Federal Railroad Administration regulations.
- Supervised daily maintenance activities such as replacing damaged ties, welding rails, and clearing debris from tracks.
- Coordinated with other departments to ensure efficient operations on the railroad system.
- Responded quickly to emergency situations involving railroad accidents or derailments.
- Organized special work crews for short-term projects such as installing new switches or relocating existing ones.
- Provided guidance to junior level personnel regarding best practices in track maintenance procedures.
- Resolved conflicts between personnel in a professional manner while maintaining a safe working environment.
- Oversaw inventory control systems for tools, supplies, parts, and other materials necessary for successful completion of tasks.
- Completed scheduled track inspections to spot broken rails, switch malfunctions and other defects.
- Delegated work to staff, setting priorities and goals.
Mechanical Yard Coordinator
CP Railway
Winnipeg, MB
05.2012 - 05.2013
- Ensured compliance with company policies and procedures relating to safety regulations.
- Assigned tasks to employees while supervising daily operations and task completion.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Delegated work to 10 employees based on shift requirements, individual strengths and unique training.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Problem Resolution Specialist
CP Rail
Winnipeg , MB
05.1998 - 05.2012
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Shaftsbury High School
Winnipeg, MB06-1988
Skills
- Industry Expertise
- Technical knowledge
- Employee Coaching
- Customer Service
- Administrative Support
- Time Management
- Team Supervision
- Listening Skills
- Problem-solving skills
Timeline
Front Line Supervisor
CN Railway
10.2016 - Current
Mechanical Supply Supervisor
CN Railway
10.2014 - 10.2016
Assistant Track Supervisor
CN Railway
10.2013 - 10.2014
Mechanical Yard Coordinator
CP Railway
05.2012 - 05.2013
Problem Resolution Specialist
CP Rail
05.1998 - 05.2012
High School Diploma -
Shaftsbury High School
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