Summary
Overview
Work History
Education
Skills
Activities
Languages
Certification
Timeline
Generic
Tracy McDermott

Tracy McDermott

flight attendant
Sherwood Park,AB

Summary

Professional seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of exceptional customer service, safety training and a willingness to work a flexible schedule.

Overview

24
24
years of professional experience
1
1
Certification

Work History

customer service / dispatch

the plumbing company
02.2017 - 03.2024
  • Communicated effectively with customers, field and office personnel, and other departments
  • Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
  • Generated and delegated work orders using dispatch software
  • Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
  • Reduced response times by effectively coordinating service routes for optimal efficiency.
  • Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
  • Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
  • Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
  • Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
  • Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
  • Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
  • Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
  • Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
  • Developed and implemented customer service policies and procedures.

In Charge flight attendant

tlc aviation
07.2019 - 08.2021
  • Ensured 100% adherence to all in-flight safety procedures and oversaw passengers’ comfort and satisfaction during flights
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck as needed.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Lead flight attendant

westjet
08.2000 - 10.2016
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
  • Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.
  • Collaborated with other departments to develop innovative strategies for improving overall flight experience for passengers.
  • Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Coordinated with pilots to relay crucial information regarding flight status, delays, or emergencies.
  • Implemented new training programs that increased crew proficiency in emergency response procedures and first aid skills.
  • Spearheaded initiatives that fostered a positive work environment among team members.
  • Trained new flight attendants to ensure consistent high-quality service across all flights.
  • Maintained a safe and comfortable environment for passengers by enforcing safety regulations and procedures.
  • Designed engaging announcements related to safety measures which led to better passenger compliance during flights.

Education

High School Diploma -

Bowness High School
Calgary, AB
07.1996

Skills

  • CPR (10 years)
  • Customer service (10 years)
  • Operations
  • Receptionist (7 years)
  • Retail Sales (10 years)
  • WHIMIS / St John’s ambulance / Dangerous goods / Live fire fighting
  • First Aid Certification
  • Event planning
  • Customer Service
  • Effective Communications
  • Critical Thinking
  • Dispatch Recordkeeping
  • Route Planning and Adjustment
  • Customer Relationship Management
  • Training and Development
  • Workload Management
  • Quality Control
  • Mentoring and Coaching
  • Strategy Development
  • Proficient at Microsoft programs
  • Administrative experience
  • Conflict Management
  • Marketing
  • Time management
  • Updating SOP training courses for crews and passengers

Activities

Volunteering by making meals for people that are in need.

Languages

English
Native or Bilingual
French
Professional Working
Latin
Limited Working

Certification


  • CM - Certified Manager Certification

Timeline

In Charge flight attendant

tlc aviation
07.2019 - 08.2021

customer service / dispatch

the plumbing company
02.2017 - 03.2024

Lead flight attendant

westjet
08.2000 - 10.2016

High School Diploma -

Bowness High School

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Tracy McDermottflight attendant