TRACY MCCOY
Columbia,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dog Groomer
PetSmart Charities
Sonora, CA
01.2023 - Current
- Groomed various dog breeds, ensuring adherence to breed standards and client preferences.
- Maintained cleanliness of grooming stations, tools, and equipment to uphold safety protocols.
- Provided excellent customer service, addressing client inquiries and building long-term relationships.
- Trained junior groomers on grooming techniques and best practices for handling pets.
- Developed personalized grooming plans based on individual pet needs and owner requests.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Medical Assistant
Open Door community health clinic
Crescent City, CA
02.2023 - 03.2025
- Assist Doctor with procedures, schedule appointments, handle insurance, good phone etiquette, run routine lab work, ensure patients are up to date on vaccines, trained to work with podiatrist, process prior authorizations for medications and some procedures, greet all patients with care and a friendly demeanor, be empathic when patients are sick, treat all patients with kindness
- Administered patient assessments and vital sign measurements to support clinical evaluations.
- Assisted healthcare providers in executing procedures and managing patient care effectively.
- Coordinated appointment scheduling, improving patient flow and reducing wait times significantly.
- Educated patients on medication management and preventive care strategies to enhance health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Telemetry Technician
Sutter Coast Hospital
Crescent City, CA
09.2021 - 06.2023
- Monitored patient vital signs using advanced telemetry equipment to ensure continuous observation.
- Collaborated with nursing staff to assess and interpret telemetry data for timely decision-making.
- Led quality assurance initiatives to ensure compliance with hospital standards and regulations.
- Streamlined communication between departments regarding patient status updates, improving response times.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
Laser Technician
Fine spine chiropractic
Crescent City, CA
05.2021 - 09.2022
- Operated advanced laser equipment for spinal treatments, ensuring patient safety and comfort.
- Implemented quality control measures to maintain high standards in treatment delivery and equipment functionality.
- Enhanced patient satisfaction by providing clear communication regarding treatment processes and expected outcomes.
Veterinary Assistant
Town And Country Animal Clinic
Brookings, OR
03.2020 - 05.2022
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Maintained accurate medical records using clinic management software, enhancing patient care efficiency.
- Administered medications and vaccinations as directed by veterinarians, promoting animal health and wellness.
- Educated pet owners on routine care, fostering strong client relationships and compliance with veterinary guidelines.
- Implemented improved scheduling practices to enhance workflow and reduce patient wait times significantly.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
Animal Care Attendant
South Coast Humane Society
Brookings, OR
07.2016 - 06.2020
- Supervised daily feeding and care routines for diverse animal populations.
- Administered medications and treatments under veterinary guidance.
- Conducted health assessments, identifying signs of illness or distress.
- Trained new staff on safe animal handling techniques and shelter protocols.
- Developed enrichment programs to enhance animal well-being and behavior.
- Implemented process improvements for inventory management of supplies.
- Coordinated volunteer efforts, enhancing community engagement and support initiatives.
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
Veterinary Assistant
Brookings Harbor Veterinary Hospital
Brookings, OR
01.2017 - 07.2018
- Led initiatives for hygiene standards in clinic facilities, ensuring compliance with health regulations and safety protocols.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Waitress
Black Oak Casino and Resort
Tuolumne, CA
11.2007 - 08.2015
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple drink orders efficiently while maintaining high standards of service quality.
- Developed strong relationships with regular patrons, fostering loyalty and enhancing the guest experience.
- Resolved guest complaints swiftly, demonstrating problem-solving skills and commitment to service excellence.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Baker and Barista
Schnoogs Cafe
Sonora, CA
02.2005 - 11.2007
- Created high-quality baked goods using traditional and modern techniques.
- Developed new recipes to enhance product offerings and customer satisfaction.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bakers in baking processes and quality standards.
- Conducted regular quality checks on finished products to maintain consistency.
- Established strong relationships with suppliers to secure high-quality ingredients efficiently.
Education
High School -
Sonora Union High School
Sonora06-2003
Skills
- Veterinary Assistant
- Kennel Experience
- Medical Terminology
- Pet Care
- Critical Care Experience
- Laboratory Experience
- Animal Care
- Hospital Experience
- Multi-line Phone Systems
- Anatomy Knowledge
- Animal Restraint
- Computer Skills
- Clerical Experience
- Pet Grooming
- Vital Signs
- Equine Experience
- Phone Etiquette
- Veterinary experience
- Animal handling
- Veterinary technician experience
- Blood sampling
- Animal catheterization
- Dog handling
- Negotiation
- Sales
- Leadership
- Food handling
- Bartending
- Food industry
Certification
- CPR Certification
- BLS Certification
- Driver's License
Timeline
Medical Assistant
Open Door community health clinic
02.2023 - 03.2025
Dog Groomer
PetSmart Charities
01.2023 - Current
Telemetry Technician
Sutter Coast Hospital
09.2021 - 06.2023
Laser Technician
Fine spine chiropractic
05.2021 - 09.2022
Veterinary Assistant
Town And Country Animal Clinic
03.2020 - 05.2022
Veterinary Assistant
Brookings Harbor Veterinary Hospital
01.2017 - 07.2018
Animal Care Attendant
South Coast Humane Society
07.2016 - 06.2020
Waitress
Black Oak Casino and Resort
11.2007 - 08.2015
Baker and Barista
Schnoogs Cafe
02.2005 - 11.2007
High School -
Sonora Union High School