Tracy Lungul
Sherwood Park,AB
Summary
Highly personable and organized professional with 19 years of experience with the Government of Alberta. Proficient in managing evolving priorities and adapting to changing situations. Accomplished in collaborative and independent tasks with expertise in analyzing and resolving issues. Resourceful, motivated, and detail oriented with a history of cultivating strong relationships.
Overview
24
24
years of professional experience
Work History
Project Officer
Government Of Alberta: Jobs, Economy And Trade
08.2022 - Current
- Lead, participate and contribute to projects that support the mandate and goals of the unit, branch and Ministry such as the implementation, delivery, and continuous improvement of grant and tax credit programs.
- Coordinate and perform critical analysis and solution definition to support operational requirements and initiatives such as program closure activities and Office of the Auditor General obligations.
- Collaborate with external partners and cross-functional teams
- Draw on knowledge of internal and external stakeholder needs combined with program evaluation to ensure operations align with the business strategic plans.
- Facilitate discussions with program areas to gather insights into workflow challenges and requirements.
- Provide expertise and support in the identification, development and ongoing enhancement of existing processes and applications to support operations in a manner that meets both policy and user needs.
- Perform User Acceptance Testing to ensure enhancement and operational requirements are met.
- Prepare and contribute on various documents such as Program Guidelines, external application forms, Briefing Notes and Process Maps.
Program Officer
Government Of Alberta: Jobs, Economy And Trade
01.2018 - 08.2022
- Analyzed and processed program applications and tax credit and grant requests, and post award reports while ensuring adherence to legislated and program requirements for various programs including the Restrictions Exemption Program Implementation Grant, (REPG), Small and Medium Enterprise Relaunch Grant, (SMERG), Film and Television Tax Credit, (FTTC), and the Alberta Investor Tax Credit (ATIC).
- Provided program information, guidance, and training to external stakeholders to facilitate successful submission packages.
- Investigated and resolved problematic concerns while applying objectivity and fairness.
- Completed Senior Advisor application reviews and acted as Team Lead for the REPG and SMERG programs.
- Identified program gaps and brought forward recommendations for enhancements for the development and design of program policies, processes, publications, operations, and amendments to legislation to bridge inefficiencies, mitigate risk, and reduce red tape.
- Provided training and mentorship to new staff and students.
Tax Officer
Government Of Alberta: Treasury Board And Finance
05.2000 - 05.2013
- Reviewed, analyzed, and processed fuel and tobacco tax returns efficiently and in accordance with the governing Acts and Regulations.
- Interpreted, applied, and explained legislation and internal policies to external stakeholders to promote education and understanding of the tax return obligations.
- Consulted with external stakeholders for development of administrative policies intended to enhance market access to product, balanced with effective revenue collection practices.
- Liaised with provincial jurisdictions on matters relating to tax revenue collection.
- Participated in cross-ministry initiatives to streamline program administration, address program gaps, and mitigate areas of risk.
Education
Bachelor of Management Degree -
University of Lethbridge
2003
Business Administration Diploma - Finance (with Honours)
Northern Alberta Institute of Technology
2000
Skills
- Program Development, Implementation and Administration
- Client Service and Support
- Legislation Interpretation and Application
- Project Research
- Policy Analysis and Administration
- Data Evaluation
- Risk Identification and Assessment
- User Acceptance Testing
- Process Development and Mapping
Technical
- Adobe Pro DC
- CORES
- Microsoft Dynamics CRM
- Microsoft Excel, PowerPoint, and Word
- Microsoft Visio
- Oracle Financials
- SharePoint Online
Professional Development
Project Management Basics
Project Management Institute
In Progress
Timeline
Project Officer
Government Of Alberta: Jobs, Economy And Trade
08.2022 - Current
Program Officer
Government Of Alberta: Jobs, Economy And Trade
01.2018 - 08.2022
Tax Officer
Government Of Alberta: Treasury Board And Finance
05.2000 - 05.2013
Bachelor of Management Degree -
University of Lethbridge
Business Administration Diploma - Finance (with Honours)
Northern Alberta Institute of Technology
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