Tracy Loyer
Brockville,ON
Summary
Compassionate Personal Support Worker with extensive healthcare experience, excelling in patient mobility support and daily living activities in acute care environments. Enhanced patient flow through effective coordination of transfers and communication with healthcare providers, ensuring safety, comfort, and timely care delivery. Maintained accurate medical records in electronic health systems to support efficient healthcare operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Porter
KHSC
Kingston, Ontario
02.2026 - Current
- Coordinated patient transfers and procedures, improving patient flow and ensuring timely care delivery
- Lifted and transferred patients safely between beds and wheelchairs, ensuring their comfort during the process, supporting clinical staff collaboration and patient comfort
- Transport patients safely using wheelchairs, stretchers, and beds while ensuring comfort and dignity
- Communicated patient status and transport needs to RN/RPNs, fostering effective care coordination
- Provided reassurance and compassionate support to patients and families, fostering a supportive care environment
- Follow hospital policies related to infection control, safety, and patient confidentiality
Medical Receptionist
Brockville Family Medical Centre
Brockville, Ontario
03.2021 - 02.2026
- Coordinated patient registration and upheld accuracy of medical records to facilitate seamless healthcare delivery
- Coordinated patient registration and maintained accurate medical records to support seamless healthcare delivery.
- Scheduled patient appointments using electronic health record systems to ensure timely care. efficiently using electronic health record systems.
- Scheduled patient appointments using electronic health record systems to improve clinic workflow.
- Ensured accuracy of patient records and documentation in EMR systems to support efficient patient care
- Communicated effectively with patients, families, and healthcare providers
- Managed various administrative tasks for healthcare providers, contributing to overall office efficiency.
- Responded to incoming calls from patients and medical offices to provide accurate information and assistance. from patients and medical offices, providing information and assistance., responding to inquiries from patients and other medical offices.
Personal Support Worker Student
Royal Brock Retirement
Brockville, Ontario
12.2016 - 03.2021
- Assisted residents with daily living activities, ensuring comfort and preserving dignity
- Supported safe ambulation, transfers, and repositioning of residents
- Monitored and reported changes in residents’ physical and emotional condition to nursing staff, facilitating timely interventions
- Prepared and served nutritious meals, supporting residents' health and well-being
- Documented care accurately and adhered to infection control protocols, supporting safety and compliance standards
- Maintained clean, safe, respectful environment, enhancing residents' comfort and quality of life
Education
Personal Support Worker - Healthcare
St. Lawrence College
Brockville, ONSkills
- Patient transport
- Wheelchair handling
- Patient transfers
- Patient lifting
- Patient positioning
- Patient observation
- Infection control
- EMR documentation
- Communication skills
- Team collaboration
- Compassionate and empathetic support
- Confidentiality compliance
- Adaptability and flexibility
- Patient assessment
- Patient registration
- Appointment scheduling
- Insurance verification
- Front desk operations
- Customer service
Certification
- Personal Support Worker- Graduated with distinction
- Indian Head Massage
- Yin Yoga Teacher Training
Affiliations
- Volunteer with Golden Rescue transporting golden retriever rescues
- Volunteer with I Am Alive rescue fostering, fundraising events
Timeline
Porter
KHSC
02.2026 - Current
Medical Receptionist
Brockville Family Medical Centre
03.2021 - 02.2026
Personal Support Worker Student
Royal Brock Retirement
12.2016 - 03.2021
Personal Support Worker - Healthcare
St. Lawrence College