Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Tracy Lohnes

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative and knowledgeable professional trained in client-centered, strength-based, and trauma-informed care. Coordinates treatment plans and access to community resources to support clients struggling with mental health diagnoses and substance use.

Overview

3
3
years of professional experience

Work History

Client Support Worker

McDougall House
01.2024 - Current
  • Support clients to adhere to program schedule and routine
  • Maintain accurate and up-to-date documentation
  • Respond to client needs in a timely manner including administering medication and answering the door

Wellness Manager

E4C
07.2022 - Current
  • Worked from a systems based approach to identify needs, establish intervention plans, and collaborate with community agencies offering additional support
  • Helped with individual and group counseling, crisis intervention, goal planning, and case management for clients living in a transitional housing facility
  • Addressed psychosocial needs of adult women living with current severe mental health diagnoses and substance use disorders while focusing on life skills and wellness skill development to ensure successful transitions to long-term housing
  • Kept timely and accurate file documentation and date entry that met program requirements

Shelter Support Worker

The Mustard Seed
12.2020 - 05.2021
  • Assisted with setting up the hall each night with cots, water, and snacks to ensure that participant needs could be met for the night
  • Participated in the intake process which includes interacting with clients, checking them into the shelter using a computerized system, and assigning beds for the night
  • Initiated and maintained regular client contact to establish trusting relationships by demonstrating a non-judgemental, inclusive demeanor so that all participants felt valued and respected
  • Provided crisis intervention and suicide prevention support as needed

Education

Master of Arts - Counseling Psychology

Yorkville University
2026

Diploma - Mental Health And Addictions

St. Lawrence College
Brockville, ON
05.2022

BBA - Accounting

MacEwan University
Edmonton, AB
06.2016

Skills

  • Critical Thinking
  • Client advocacy
  • Empathic
  • Attentive
  • Relationship building
  • Detail oriented
  • Cultural awareness
  • Conflict Resolution

Professional Development

ASIST
Certificate: January 2023
Centre for Suicide Prevention


Trauma-Informed Care: Building a Culture of Strength
Certificate: January 2023
Crisis & Trauma Resource Institute (CTRI)


De-escalating Potentially Violent Situations
Certificate: November 2022

Crisis & Trauma Resource Institute (CTRI)


Harm Reduction- A Framework for Change, Choice, and Control
Certificate: November 2022
Crisis & Trauma Resource Institute (CTRI)


Medication Administration
Certificate: August 2022
Vecova


Standard First Aid, CPR, AED

Certificate: July 2022

Canadian Red Cross

Timeline

Client Support Worker

McDougall House
01.2024 - Current

Wellness Manager

E4C
07.2022 - Current

Shelter Support Worker

The Mustard Seed
12.2020 - 05.2021

Master of Arts - Counseling Psychology

Yorkville University

Diploma - Mental Health And Addictions

St. Lawrence College

BBA - Accounting

MacEwan University

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Tracy Lohnes