Tracy Lobendhan

As a front desk assistant, I registered guests, assigned rooms, and processed group arrivals and departures. I also handled room reservations, provided information about hotel facilities and local attractions, and resolved complaints. Additionally, I processed guests' departures, calculated charges, and performed clerical duties like faxing and filing. I followed emergency and safety procedures and assisted clients with special needs while providing friendly customer service.

I was responsible for registering guests, taking reservations, providing information on hotel services, processing departures and payments, balancing cash, and performing clerical duties. I also answered phone calls, relayed messages, and performed light cleaning while providing customer service.

This role involved selling postal products and services to businesses and the public, sorting, and distributing mail, providing customers with information and forms, and addressing delivery and service difficulties. I was effective in resolving issues quickly and thoroughly for customers.

I coordinated with the U.S. Embassy for office space maintenance, logistics support, and official procurements for USAID. Moreover, managed expendable supplies, provided logistical support for travelers and VIP visits, and oversaw mileage and fuel entries. Additionally, I administered and maintained the filing system for USAID/Sri Lanka & Maldives and prepared Mission Records Inventory and Disposition Plans. I also supported administrative procurement requisitions and monitored agreements and contract renewals with suppliers.

I handled pouch and DPO mail, processed them using computer-based systems, and provided customer service to mail room customers. I also coordinated with airport security services and customs officials to ensure efficient and secure pouch delivery. Additionally, I delivered mail within Colombo city limits and handled airport and customs clearance, pickup, delivery, and sorting of local mail. Further I performed reproduction work, sorted utility bills, and responded to queries. Overall, I provided a range of mail-related services for the Embassy.

I supported department meetings, organized events, and developed a database of external partners. Additionally, I facilitated workshops and collaborated with technical advisors. Finally, I assisted in the preparation of program evaluations.

I provided excellent customer service by answering phone calls from customers and colleagues professionally and efficiently. I also performed basic data entry functions and maintained the confidentiality of classified information while providing fax services to the Department of State. Furthermore, I actively participated in online training programs to improve my skill set and had detailed knowledge of emergency response protocols and operator room operations.

I managed external communications, distributed incoming mail, facilitated courier services, supported the finance department, and provided top-level service to visitors. Additionally, I maintained organization security and visitor passes.