Tracy Levesque
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and with a high degree of accuracy. The willingness to take on added responsibilities to meet goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously
Overview
15
15
years of professional experience
Work History
Meals Ready Supervisor
Loblaws Superstore
09.2011 - 06.2013
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
Call Center Customer Service Representative Agent
Convergys
03.2011 - 09.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Manager
Henry Birks & Son, Mappins Jewelers
09.1998 - 02.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Business Management Certificate - Business Management
Algonquin College
Ottawa, ON05.2004
Administrative Management Certificate - Administrative Business Management
Algonquin College
Ottawa, ON04.2002
Skills
- Multitasking
- Attention to Detail
- Time Management
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Conflict Resolution
- Active Listening
- Self-Directed
- Organization and Time Management
- Profitability Optimization
- Verbal and Written Communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Meals Ready Supervisor
Loblaws Superstore
09.2011 - 06.2013
Call Center Customer Service Representative Agent
Convergys
03.2011 - 09.2011
Sales Manager
Henry Birks & Son, Mappins Jewelers
09.1998 - 02.2011
Business Management Certificate - Business Management
Algonquin College
Administrative Management Certificate - Administrative Business Management
Algonquin College
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