Tracy Legere
Toronto,ON
Summary
Results-driven Junior Manager with a strong background in leading teams to achieve objectives and enhance customer satisfaction. Expertise in strategic planning, communication, and problem-solving enables effective project contributions and adaptability under pressure. Committed to streamlining processes for increased efficiency and fostering a positive workplace culture.
Overview
20
20
years of professional experience
Work History
Color Technician / Jr manager
JC Salons
01.2005 - 08.2024
- Booked clients Mixed hair color formulas according to client specifications and trends.
- Advised clients on suitable color choices and maintenance techniques.
- Addressed client concerns about hair color results, ensuring satisfaction through professional resolution techniques.
- Implemented safety protocols for handling chemicals during color processes.
- Analyzed customer specifications and developed custom color formulas accordingly.
- Documented color formula, service notes and product information into client records.
- Conducted regular inventory checks to ensure adequate supply of color products.
- Made orders to supplier for all color associated tool and products
- Oversaw front desk operations part time, ensuring efficient client check-in and appointment management.
- Retail of products specific to clients needs
- Managed till and payments in cash and also via moneris
- Confirmation calls daily / client reminder calls and follow ups
- Managed team schedules and ensured timely completion of tasks.
- Resolved customer inquiries and issues in a professional manner.
- Collaborated with other departments to ensure smooth daily operations.
- Led special projects initiated by senior management.
- Organized resources and delegated tasks efficiently among team members.
- Assessed projects' progress and prioritized tasks to keep project team on track.
- Managed vendor relationships ensuring timely delivery of goods or services.
- Delegated work to staff, setting priorities and goals.
Education
Burnhamthorpe Collegiate
Etobicoke, ONSkills
- Customer relationship management
- Client management
- Inventory management
- Project management abilities
- Team scheduling management
- Task delegation
- Money handling
- Effective communication
- Conflict resolution
- Customer rapport building
- Multitasking and organization
- Team motivation
- Adaptability and flexibility
Timeline
Color Technician / Jr manager
JC Salons
01.2005 - 08.2024
Burnhamthorpe Collegiate