Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
Work Preference
Work Availability
Quote
Interests
Hi, I’m

Tracy-Lee Bernard

Retail-Customer Service
Stittsville,ON
Tracy-Lee Bernard

Summary

Experienced with managing retail operations, from inventory control to customer service excellence. Utilizes leadership skills to inspire team collaboration and drive sales growth. Track record of implementing efficient processes and enhancing customer experience, ensuring operational success.

Overview

7
years of professional experience

Work History

LAZY ONE POP UP SHOP

Assistant Retail Manager
09.2019 - 01.2020

Job overview

  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.


  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Walmart

Retail Sales Associate
03.2018 - 09.2019

Job overview

  • Prioritized helping customers over completing other routine tasks in store.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped customers complete purchases, locate items, and join reward programs.

Atelka Enterprise

Customer Service Representative-Canada Post
03.2016 - 01.2017

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Elemental Data Collection

Market Research Interviewer
01.2014 - 08.2015

Job overview

  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Maintained detailed records of interview responses, facilitating easy analysis and reporting of findings.
  • Participated in regular team meetings to discuss project progress, share best practices, and collaborate on strategies for continued success.
  • Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.

Chrysler Dodge Jeep Ram

Car Salesperson
04.2013 - 02.2014

Job overview

  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Completed registration paperwork and sales documentation.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Equivalency Diploma
Toronto, Ontario

GED

University Overview

St. Lawrence College
Brockville, ON

Statement Of Achievement With Merit from Office Assistant Healthcare
11-2022

University Overview

Humber Institute of Technology And Advanced Learning
Etobicoke, ON

Diploma from Esthetics And Spa Management-Business
07-2010

University Overview

Skills

  • Multitasking proficiency
  • Decision-making capabilities
  • Staff Training and Development
  • Delegation and Supervision
  • Scheduling and Time Management
  • Product Knowledge Expertise
  • Marketing and Promotions
  • Cash reconciliation
  • Retail Operations
  • Merchandise Display
  • Teamwork and Collaboration
  • Customer Service

Timeline

Assistant Retail Manager
LAZY ONE POP UP SHOP
09.2019 - 01.2020
Retail Sales Associate
Walmart
03.2018 - 09.2019
Customer Service Representative-Canada Post
Atelka Enterprise
03.2016 - 01.2017
Market Research Interviewer
Elemental Data Collection
01.2014 - 08.2015
Car Salesperson
Chrysler Dodge Jeep Ram
04.2013 - 02.2014
High School Equivalency Diploma
GED
St. Lawrence College
Statement Of Achievement With Merit from Office Assistant Healthcare
Humber Institute of Technology And Advanced Learning
Diploma from Esthetics And Spa Management-Business

Certification

  • ServSafe Food Handler's Certification

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsCompany Culture
Availability
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Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Interests

Cooking

Beauty

Lash Technician

Esthetics

Medical Esthetics

Health

Nutrition

Nail Technician

Spa Treatments

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Tracy-Lee BernardRetail-Customer Service