Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Lawson

Dundas

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 15+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Associate

Rexall Pharmacy
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Travel Consultant

Expedia CruiseShipCenters
02.2023 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Marketing & Promotions Manager

Front Door
01.2011 - 01.2022
  • Acquired new locations and events to promote the local newspaper, The St
  • Louis Post-Dispatch
  • Recruited and interviewed prospective employees to build sales teams
  • Ran different community events and marketing campaigns to strategically build circulation and profits by over 65% over a 10-year period
  • Worked daily within the community building customer relationships and identifying appropriate marketing channels and target customers for various promotions
  • Coordinated with social media, public relations and other teams to execute product introductions.

Customer Service Representative

L.C.B.O
01.2007 - 01.2011
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs and wants
  • Recommended products to customers, thoroughly explaining details
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming, positive experience.

Education

Legal Administration - Legal Administrative Assistant

Toronto School of Business
Hamilton, ON
06.1989

O.S.S.D - General Education

Westdale Secondary School
Hamilton, ON
06.1986

Skills

  • Creativity
  • Leadership
  • Time Management
  • Critical Thinking
  • Proficient in Microsoft Products
  • Exceptional Communicator
  • Customer Service
  • Account Management
  • Customer Service and Assistance
  • Verbal Communication
  • Employee Management
  • Travel Itineraries
  • Closing Sales
  • Customer Account Management
  • Selling Skills
  • Administrative and Office Support

Timeline

Customer Service Associate

Rexall Pharmacy
02.2023 - Current

Travel Consultant

Expedia CruiseShipCenters
02.2023 - Current

Marketing & Promotions Manager

Front Door
01.2011 - 01.2022

Customer Service Representative

L.C.B.O
01.2007 - 01.2011

Legal Administration - Legal Administrative Assistant

Toronto School of Business

O.S.S.D - General Education

Westdale Secondary School
Tracy Lawson