Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Lasruk

Customer Service
Pembroke,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Associate

Dollarama
06.2021 - Current
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Assistant Team Leader

Dollarama
12.2022 - 02.2023
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Delegated daily tasks and addressed employee questions.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised 8 co-workers.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.

Foreign Matter Investigations

Tweed
10.2020 - 05.2021
  • Looking for any non-desirable substances that may unintentionally contaminate the product, such as insects, mold, hair, plastic fragments, or metal particles.
  • Detecting and eliminating foreign materials is crucial for consumers and in some other states, comply with regulatory standards.
  • Sanitize all machinery between different stands of product

Customer Service Cashier

Tim Hortons
09.2018 - 02.2019
  • Counted money in drawers at beginning and end of each shift.
  • Learned duties for various positions and provided backup at key times.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Set up new sales displays each week with fresh merchandise.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed customer orders and accurately handled payment transactions.

Education

No Degree -

Bramalea Secondary School
Brampton, ON
05.2001 -

Diploma - Medical Office Assistant

Trios College
London, ON
05.2001 -

Skills

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Timeline

Assistant Team Leader

Dollarama
12.2022 - 02.2023

Associate

Dollarama
06.2021 - Current

Foreign Matter Investigations

Tweed
10.2020 - 05.2021

Customer Service Cashier

Tim Hortons
09.2018 - 02.2019

No Degree -

Bramalea Secondary School
05.2001 -

Diploma - Medical Office Assistant

Trios College
05.2001 -

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Tracy LasrukCustomer Service