Tracy Larocque
Fitzroy Harbour
Summary
Dedicated Office Administrative Assistant/Clerk with excellent experience in a hospital setting. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional patient service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Bedboard Clerk
Queensway Carleton Hospital
10.2002 - Current
- Assign beds to the Emergency Department/Direct Admit/Elective List
- Follow IPAC procedures when assigning beds
- Census/Isolation/ALC Reports ran and sent out daily to all Management staff
- Meet with manager of bed flow to go over priorities/discharges and palliative bed requests
- Process admissions requested from the OR/Day Surgery unit
- Arrange beds for repatriated/direct admits from incoming hospitals
- Verify all patients in hospital's inpatient isolation status
Patient Registration Clerk
Queensway Carleton Hospital
08.2002 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant
Queensway Carleton Hospital
04.2017 - Current
- Prioritize patient referral's to expedite wait times/Scheduled patient appointments
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Develop update spreadsheets and databases to track, analyze, and report on patient data.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Executed record filing system to improve document organization and management.
- Followed up with patients to reschedule missed appointments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Graduate Certificate - Administrative Assistant
Career Canada College
Ottawa, ON2002
No Degree - Social Work
Algonquin College
Ottawa, ONSkills
- Meditech
- Teletraking/Transport Tracking
- MS Office Suites
- Data Entry Documentation
- Oceans
- Novari
- Medical Terminology
- Multitasking Abilities
- Teamwork and Collaboration
- Filing and data archiving
- Scheduling
Timeline
Administrative Assistant
Queensway Carleton Hospital
04.2017 - Current
Bedboard Clerk
Queensway Carleton Hospital
10.2002 - Current
Patient Registration Clerk
Queensway Carleton Hospital
08.2002 - Current
Graduate Certificate - Administrative Assistant
Career Canada College
No Degree - Social Work
Algonquin College
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