Summary
Overview
Work History
Education
Affiliations
Certification
References
Timeline
TRACY KROEKER

TRACY KROEKER

Maple Ridge,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Self Employed

Tracy Kroeker
Abbotsford
01.2024 - Current
  • Assessed and measured customer's flooring needs to determine appropriate materials.
  • Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
  • Ordered materials needed for installation of new flooring systems.
  • Removed existing floor coverings such as carpet, tile, vinyl., in preparation for installation of new floors.
  • Completed all necessary repairs on subfloor surfaces prior to installation of new floors.
  • Maintained a clean job site throughout the duration of each project.
  • Inspected finished product for quality assurance purposes before finalizing the job with customers.
  • Provided excellent customer service in order to ensure satisfaction with completed projects.
  • Collaborated with other tradesmen on multi-trade jobsites when necessary.
  • Assisted in loading and unloading materials from delivery trucks at job sites.
  • Resolved customer complaints promptly and efficiently when they arise during a project.
  • Met with customers to give free estimates on cost of installation and removal of existing flooring.
  • Walked through jobs sites after installation to identify errors and completed rework to correct problems.
  • Created itemized, accurate paperwork detailing expected costs and timeframe for installation services.
  • Prepared service bills to collect payment for cleaning and installation services.
  • Handled consumer complaints related to carpets and upholstery to address concerns and answer questions.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.

Licensed Property Manager

Royal Lepage
Maple Ridge
03.2020 - Current
  • Conducted regular property inspections to identify maintenance needs and ensure tenant safety.
  • Created detailed reports on monthly rent collections, delinquencies, and evictions.
  • Developed and implemented strategies for increasing occupancy rates in rental properties.
  • Coordinated with contractors to complete repairs, renovations, and other improvements to properties.
  • Provided customer service support to tenants regarding leasing agreements, maintenance issues, and general inquiries.
  • Prepared documents such as leases, eviction notices and rental applications for prospective tenants.
  • Ensured compliance with applicable federal, state and local laws related to housing regulations or zoning requirements.
  • Implemented procedures for screening potential tenants by conducting background checks and verifying references.
  • Advised landlords on best practices for maximizing their return on investment while minimizing risk associated with tenant relations.
  • Researched market trends in order to recommend changes in rental rates or policies that could increase revenue potential from properties under management.
  • Negotiated terms of lease agreements between landlords and tenants including rent amounts and duration of contracts.
  • Drafted legal documents such as eviction notices or breach of contract letters when necessary.
  • Coordinated move-in and move-out processes by inspecting units prior to occupancy and preparing checklists for damage assessment upon departure.
  • Monitored external vendors responsible for landscaping services or pest control at managed properties.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Education

Property Management

UBC, Vancouver
01-2020

Affiliations

I like to spend time t home, gardening, cooking and spending quality time with my dog and 3 rescued cats.

Certification

  • BCFSA license in property mansgement.

References

References available upon request.

Timeline

Self Employed - Tracy Kroeker
01.2024 - Current
Licensed Property Manager - Royal Lepage
03.2020 - Current
UBC - , Property Management

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TRACY KROEKER