Tracy Jones
Lodi
Summary
Dynamic Estate Hostess skilled in customer service and sales strategies. Proven ability to create memorable wine tasting experiences and build strong relationships with wineries and guests.
Overview
39
39
years of professional experience
Work History
Estate Hostess
Long Meadow Ranch
Saint Helena
11.2023 - 11.2024
- Conducted engaging wine tastings for diverse groups of attendees.
- Assisted customers in selecting wines based on preferences and occasions.
- Developed relationships with wineries throughout various regions.
- Hosted private 90-minute tasting experiences at E.J. Church Winery on the Mayacamas Mountain Range.
Program Manager - Part-time Annuitant
City of Stockton Polce
Stockton
05.2018 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Submitted reports to and reviewed reports with supervisor.
Tasting Room Manager
Spring Mountain Vineyard
Saint Helena
12.2019 - 11.2023
- Managed daily operations of tasting room and guest experience.
- Trained staff on wine knowledge and customer service techniques.
- Oversaw inventory management of wines and merchandise.
- Implemented safety protocols for a secure tasting environment.
- Collaborated with marketing team on social media promotions.
- Maintained cleanliness and organization of tasting room space.
- Resolved any customer complaints or issues promptly and professionally.
Wine Club Manager
The Lucas Winery
Lodi
03.2018 - 12.2019
- Managed wine club membership database and ensured accurate member records.
- Assisted members with inquiries regarding orders, events, and club benefits.
- Established relationships with key stakeholders such as local merchants to drive additional revenue streams for the wine club.
- Participated in trade shows and conferences representing the wine club brand and engaging potential customers.
- Maintained accurate records of all member transactions including payments, cancellations, refunds.
Wine Educator
Oak Farm Winery
Lodi
09.2015 - 12.2017
- Assisted customers in selecting wines based on preferences and occasions.
- Fostered a welcoming atmosphere during educational events to encourage participation.
- Computed purchases and received and processed cash or credit payment.
Volunteer
City of Stockton Police Dept
Stockton
02.2012 - 12.2017
- Offered support and assistance to community members.
- Attended weekly meetings to discuss progress and future initiatives.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Gathered opinions and support from grassroots supporters to solidify group position.
Communications Supervisor
City of Stockton Police Dept.
Stockton
06.1985 - 02.2012
- Managed internal and external communications for the police department.
- Coordinated crisis response teams to ensure effective communication during emergencies.
- Coordinated community outreach programs to enhance public relations.
- Facilitated training programs on communication best practices for department staff.
Skills
- Customer service excellence
- Sales strategy development
- Conflict resolution techniques
- Food safety compliance
- Point of sale expertise
- Professional demeanor
Timeline
Estate Hostess
Long Meadow Ranch
11.2023 - 11.2024
Tasting Room Manager
Spring Mountain Vineyard
12.2019 - 11.2023
Program Manager - Part-time Annuitant
City of Stockton Polce
05.2018 - 07.2024
Wine Club Manager
The Lucas Winery
03.2018 - 12.2019
Wine Educator
Oak Farm Winery
09.2015 - 12.2017
Volunteer
City of Stockton Police Dept
02.2012 - 12.2017
Communications Supervisor
City of Stockton Police Dept.
06.1985 - 02.2012