Tracy Hovey
San Diego,CA
Summary
Dynamic General Manager with a proven track record at A Bunz Burger Joint, excelling in operations management and team leadership. Spearheaded strategic initiatives that enhanced customer satisfaction and drove sales growth, while optimizing budgets and improving supply chain efficiency. Renowned for exceptional interpersonal communication and effective staff training, consistently achieving performance goals.
Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Diligent Customer Service with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Diligent Customer Service Manager/Restaurant Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
18
18
years of professional experience
Work History
General Manager
A Bunz Burger Joint
08.2007 - 08.2025
- Oversee daily operations, ensuring efficient workflow and high standards of service quality.
- Develop and implement strategic initiatives to enhance customer satisfaction and drive sales growth.
- Mentor and train staff, fostering a collaborative and high-performing team environment.
- Analyze financial reports to identify trends, optimize budgets, and increase profitability margins.
- Coordinate inventory management processes, reducing waste and improving supply chain efficiency.
- Establish and maintain relationships with vendors to negotiate contracts and secure favorable terms.
- Implement marketing strategies to boost brand visibility and attract new customers effectively.
Education
High School Diploma -
Junipero Serra High School
San Diego, CAAssociate of Science - Business Administration
Palomar College
San Marcos, California, CA08-1981
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Client relations
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Performance improvement
- Vendor relationships
- Employee development
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Troubleshooting expertise
- Purchasing and planning
- Loss prevention
- Human resources management
Timeline
General Manager
A Bunz Burger Joint
08.2007 - 08.2025
High School Diploma -
Junipero Serra High School
Associate of Science - Business Administration
Palomar College