Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Fiesel

Leduc,AB

Summary

Dynamic and dedicated professional with extensive experience, excelling in customer service and document management. Proven ability to enhance office efficiency through strong organization and effective communication. Recognized for fostering positive relationships and successfully managing multiple tasks in fast-paced environments. Committed to delivering exceptional support and ensuring client satisfaction.

Overview

14
14
years of professional experience

Work History

Lead Receptionist

Baynes Family Wellness
03.2017 - 01.2025
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with patients.
  • Effectively managed multiple phone lines and did patient reminder calls.
  • Organized, maintained and updated information in computer databases.
  • Assisted with onboarding new patients and securing paperwork completion.
  • Process patients insurance and collected payments.
  • Managed all MVA patients information. Generated and sent out invoices.
  • Compiled information from files to satisfy information requests from law offices.
  • Balanced float and reconciled the debit machine, with end of day reports.
  • Provided clerical support by copying, faxing, and filing documents.
  • Contributed to the overall office culture by promoting a positive work environment.

Facilities Administrative Assistant

ENFORM
11.2013 - 07.2016
  • Managed and ensured quality assurance of educational material and equipment.
  • Accountable for the PPE provided by the training facility.
  • Coordinated with vendors to secure necessary supplies and equipment, maintaining a well-stocked and organized workspace.
  • Maintained and updated the department's maintenance management program.
  • Approved and coded invoices for AP.
  • Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
  • Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
  • Supported emergency response efforts by assisting in developing evacuation plans and coordinating drills.
  • Ensured facility safety by conducting regular inspections and addressing any issues promptly.

Enrollment Services Receptionist

ENFORM
04.2011 - 11.2013
  • Welcomed students and visitors with a friendly greeting, answered general questions, gathered nature of visit and directed them to specific personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Maintained visitor log for entering and leaving facility for security purposes. Issued visitor badges.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted with onboarding new students and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

No Degree - Administrative Accounting

Slate Training Centre
Edmonton, AB

Skills

  • Customer service focus
  • Positive and professional
  • Multi-line phone system operation
  • Appointment scheduling
  • Document management
  • Billing and invoicing
  • Strong organization
  • Multitasking and prioritization

Timeline

Lead Receptionist

Baynes Family Wellness
03.2017 - 01.2025

Facilities Administrative Assistant

ENFORM
11.2013 - 07.2016

Enrollment Services Receptionist

ENFORM
04.2011 - 11.2013

No Degree - Administrative Accounting

Slate Training Centre

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Tracy Fiesel