Faith Mahata Tracy
Kamloops,
Summary
Experienced customer service professional who thrives in fast paced environments. Passionate about creating positive customer experiences through clear communication and teamwork. Skilled in handling cash, managing inventory, and building strong customer relationships to keep business running smoothly. Always focused on providing friendly, efficient service while keeping things organized and clean.
Overview
3
3
years of professional experience
Work History
Sales Associate
Momentum
04.2025 - 08.2025
- Greeted customers warmly, creating a welcoming and enjoyable shopping experience.
- Efficiently handled returns and exchanges, ensuring a smooth process while adhering to company policies.
- Proactively restocked shelves to maintain optimal inventory levels and product availability.
- Maintained a visually appealing sales floor by organizing displays, merchandising products, and upholding cleanliness standards.
- Answered customer questions about sizing, accessories, and merchandise care.
Cafe Assistant
Sharetea
12.2023 - 06.2024
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated the industrial dishwasher, ensuring all glassware and utensils were spotless.
- Prepared and served a variety of beverages, including coffee, tea, and specialty drinks.
- Kept tables, counters, and equipment clean and organized for a pleasant café environment.
Customer Service
Herabeauty
05.2023 - 12.2023
- Maintained high standards of customer service.
- Processed purchases, returns, and exchanges efficiently while maintaining a friendly demeanor.
- Helped clients find products that suit their individual beauty needs, such as hair extensions, wigs, and skincare items.
- Stayed informed about the latest beauty trends and product offerings to provide accurate information and recommendations.
Cashier
Calgary Stampede
06.2022 - 07.2022
- Processed cash, card, and digital transactions accurately while giving correct change.
- Assisted in assembling and packaging food orders to ensure accuracy.
- Kept the counter area neat, well-organized, and ready for smooth service.
- Delivered excellent customer service by answering menu questions and promoting deals.
Education
Medical Terminology -
St. John Ambulance Saint-Jean
Kamloops, BC01.2025
High School Diploma -
Bishop Mcnally High School
Calgary, AB06.2024
Food Safety/Culinary Arts License -
Bishop Mcnally
Calgary, AB01.2022
Skills
- Customer Service
- Cash Handling
- Inventory Management
- Team Collaboration
- Organization
- Client Relations
Languages
French
Full Professional
Swahili
Native or Bilingual
Lingala
Native or Bilingual
Additional Information - Volunteer Experience
Information Desk Volunteer, Welcome patients, offer emotional support, and ensure a comforting environment., Assist with meals and escort patients to appointments, enhancing their hospital experience., Engage in meaningful conversations, improving patient satisfaction and well-being.
Timeline
Sales Associate
Momentum
04.2025 - 08.2025
Cafe Assistant
Sharetea
12.2023 - 06.2024
Customer Service
Herabeauty
05.2023 - 12.2023
Cashier
Calgary Stampede
06.2022 - 07.2022
High School Diploma -
Bishop Mcnally High School
Food Safety/Culinary Arts License -
Bishop Mcnally
Medical Terminology -
St. John Ambulance Saint-Jean
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