Tracy Dugan
Calgary,AB
Summary
Experienced Office Management and Administration Professional who focuses on optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Nolan Hill Dental
09.2015 - 12.2023
- Played a key role in the launching and development of this new dental office.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
National Sales Manager
Dr Roebucks
07.2014 - 11.2015
- Played a key role in the launching and development of this new Australian brand in Canada.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Coordinated cross-functional teams for product launches, ensuring timely delivery and market penetration.
- Enhanced communication within the sales team through regular meetings, updates, and training sessions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Office Manager
TLC Dental
02.2011 - 09.2013
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reported to senior management on organizational performance and progress toward goals.
Executive Assistant to the Managing Director/Co-Manager
RJ Consulting/TREC Dental
08.2008 - 04.2010
- Played a key role in the launching of 3 new dental offices.
- Streamlined communication flow by managing correspondence and scheduling for the Managing Director.
- Enhanced office efficiency through meticulous organization and prioritization of tasks.
- Provided exceptional administrative support to the Managing Director, contributing to increased productivity levels.
- Optimized time management for the Managing Director by handling day-to-day tasks such as calendar management, phone calls, and email correspondence.
- Created and managed office systems to efficiently deal with documentation.
Education
Registered Dental Assistant Certificate - Dental Assisting
Columbia College
Calgary03.2004
Associate of Arts - Music
Briercrest College And Seminary
Caronport, SK04.2000
Skills
- Office Management
- Customer Service
- Compliance Monitoring
- Policy Development
- Staff Recruitment
- Training and Coaching
- Administrative Support
- Administrative Oversight
- Organizational Skills
- Team Leadership
Languages
English
Native or Bilingual
References
References available upon request.
Timeline
Office Manager
Nolan Hill Dental
09.2015 - 12.2023
National Sales Manager
Dr Roebucks
07.2014 - 11.2015
Office Manager
TLC Dental
02.2011 - 09.2013
Executive Assistant to the Managing Director/Co-Manager
RJ Consulting/TREC Dental
08.2008 - 04.2010
Registered Dental Assistant Certificate - Dental Assisting
Columbia College
Associate of Arts - Music
Briercrest College And Seminary
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