Tracy Duda

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
• Reduced administrative errors significantly by proofreading internal memos before distribution to respective parties.
• Supported the Chief Operating Officer''s strategic vision by drafting correspondence that reflected company values.
• Coordinated high-profile events successfully within budget constraints through diligent vendor negotiations and resource allocation optimization efforts.
• Optimized communication between departments with effective liaison efforts for smoother project execution.
• Improved decision-making processes by conducting research, compiling data, and generating reports for executive review.
• Contributed significantly to the development of corporate policies and procedures for improved operational effectiveness.
• Assisted in the implementation of various business projects by organizing resources, creating timelines, and participating in cross-functional collaborations as needed.
• Managed sensitive information with utmost discretion, ensuring confidentiality at all times.
• Expedited workflow with timely responses to internal and external inquiries via phone calls or emails. We are a high volume office with at least 40 phone calls each day.
• Provided comprehensive administrative support for multiple executives simultaneously while maintaining exceptional attention to detail.
• Boosted team morale by fostering a positive work environment and encouraging collaboration among colleagues.
• Meticulously maintained records of important documents using both physical filing systems and digital storage solutions. We passed our last audit with Department of Social Services.
• Played a vital role in onboarding new employees, providing necessary orientation materials and guidance for seamless integration into the workplace culture.
• Increased efficiency in document preparation with expert-level proficiency in Microsoft Office Suite applications.
• Served as a reliable point of contact for internal and external parties, maintaining professionalism in all interactions.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Used advanced software to prepare documents, reports, and presentations.
• Facilitated training and onboarding for incoming office staff.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Created and managed office systems to efficiently deal with documentation.
• Volunteered to help with special projects of varying degrees of complexity.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.

• Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
• Boosted team engagement and workplace satisfaction using managerial and motivational skills.
• Checked finished eye wear to maintain optical standards, customer requirements and special requests.
• Collaborated with store manager to plan staff schedules and determine hiring needs.
• Explained prescriptions, optical terminology and products to customers.
• Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
• Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
• Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
• Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
• Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
• Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
• Developed strong relationships with eye care professionals to promote collaborative care for patients.
• Ensured compliance with industry regulations, maintaining accurate records and documentation as required.
• Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
• Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
• Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
• Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
• Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
• Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
• Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
• Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.
• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
• Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
• Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Performed basic vision testing for new patients.
• Established an effective referral network among local eye care professionals, positioning our clinic as a preferred destination for optical services.

• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
• Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
• Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
• Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
• Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
• Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
• Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
• Provided valuable feedback on product offerings and services, contributing to the continuous improvement of the optical practice.
• Facilitated seamless transitions between departments by coordinating effectively with other staff members involved in the patient care process.
• Improved workflow efficiency by maintaining and calibrating optical equipment regularly.

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties. Sterilized rooms and prepped equipment and instruments for 20 plus surgical procedures daily.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Prepared patient x-rays and images for dentist review.
• Took dental images following strict patient protection rules, applying lead aprons.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
• Enhanced team productivity by providing timely assistance during complex dental procedures.
• Assisted in emergency dental procedures, providing critical support in high-pressure situations.
• Improved patient care with meticulous attention to instrument sterilization and preparation.
• Conducted inventory management to maintain essential supplies, avoiding procedural delays.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
• Improved dental procedure outcomes with accurate preparation of filling and crown materials.
• Prepared treatment areas for patient care, ensuring sterile and organized environment.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.

• Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
• Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
• Supported practice growth through participation in local community events such as health fairs or vision screenings.
• Established an effective referral network among local eye care professionals, positioning our clinic as a preferred destination for optical services.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Aided in selection of eyeglass frames based on customer preferences.
• Improved laboratory efficiency by implementing new optical production processes and equipment.
• Analyzed workflow data to identify bottlenecks and implement solutions for increased productivity levels within the lab setting.
• Developed staff training programs to enhance employee skills in lens fabrication and quality control.
• Reduced waste and optimized resource use through careful monitoring of inventory levels and supply ordering.
• Managed optical lab operations, ensuring timely completion of orders and high-quality results.
• Optimized communication between the lab team members by implementing efficient reporting systems.
• Coordinated with vendors to negotiate better pricing on materials, reducing overall costs for the laboratory.
• Streamlined the order fulfillment process, leading to faster turnaround times for customers.
• Ensured compliance with all relevant regulations governing eyewear manufacturing standards.
• Led cross-functional teams to troubleshoot complex issues related to optical production processes efficiently.
• Implemented quality assurance measures, resulting in a significant decrease in product defects and returns.
• Oversaw budgeting decisions, allocating resources appropriately for staffing needs, materials procurement, and other operational expenses.
• Influenced positive workplace culture by promoting open lines of feedback between employees at all levels.
• Established performance benchmarks for staff members, fostering a culture of accountability and continuous improvement.
• Kept up-to-date on industry advancements, integrating new technologies into laboratory processes when appropriate.
• Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
• Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
• Developed strong relationships with eye care professionals to promote collaborative care for patients.
• Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
• Boosted team engagement and workplace satisfaction using managerial and motivational skills.
• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
• Checked finished eye wear to maintain optical standards, customer requirements and special requests.
• Explained prescriptions, optical terminology and products to customers.
• Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
• Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
• Generated prescriptions, cut lenses, polished lenses and fit to frames
• Maintained all equipment including callobrating all hydrolics, saudering computer board connections and cleaning instruments
• Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
• Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
• Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
• Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.