Tracy Doucette
Donaldston,PE
Summary
Dynamic and detail-oriented professional with extensive experience at St-Mary’s Hospital Labs, excelling in customer relations and data entry. Proven ability to enhance office efficiency through exceptional organization and time management skills. Committed to maintaining confidentiality and delivering outstanding service while managing multiple tasks in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Receptionist
St-Mary’s Hospital Labs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Branch Office Administrator
Edward Jones
02.2016 - 05.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Data Entry Clerk
St-Mary’s Hospital
02.1991 - 11.2005
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School - Secondary Education
Lake of Two Mountains High School
Deux-Montagnes, QCGED - Secretarial Degree
Lake of Two Mountains High School
Deux-Montagnes, QCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Mail handling
- Document management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Typing speed
- Office management
- Information protection
- Mail distribution
- Security awareness
- Business administration
Languages
English
Full Professional
French
Full Professional
Timeline
Branch Office Administrator
Edward Jones
02.2016 - 05.2025
Data Entry Clerk
St-Mary’s Hospital
02.1991 - 11.2005
Receptionist
St-Mary’s Hospital Labs
High School - Secondary Education
Lake of Two Mountains High School
GED - Secretarial Degree
Lake of Two Mountains High School