Tracy DorÉ
Timmins,Canada
Summary
Motivated to build a successful career and gain experience, I am driven to develop my professional skills and maximize my potential within your esteemed organization. I excel in appointment scheduling and customer communication, effectively managing tasks and engaging with clients. Adaptable and proactive, I thrive in high-volume, fast-paced environments, ensuring success in any challenging situation.
Overview
22
22
years of professional experience
Work History
Owner / Manager
DTB Property Management
Timmins, Ontario, Canada
09.2009 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Groomer
Happy Tails Grooming Spa
Timmins, Ontario, Canada
01.2021 - 01.2023
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Home Maker
Timmins, Ontario, Canada
01.2005 - 01.2009
Waitress
Luck Star Restaurant
Timmins, Ontario, Canada
01.2003 - 01.2005
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Ontario Secondary School Diploma -
O’ Gorman High School
Timmins, Ontario09.2014
Fitness and Nutrition Certificate -
International Career School Canada
07.2013
Skills
- Customer Relations
- Verbal and written communication
- Effective Time Management
- MS Excel
- Organization skills
- Problem Resolution
- Customer Service
- Microsoft Office
- Conflict Mediation
References
Available upon request
Affiliations
Mattagami First Nation band member
Timeline
Groomer
Happy Tails Grooming Spa
01.2021 - 01.2023
Owner / Manager
DTB Property Management
09.2009 - Current
Home Maker
01.2005 - 01.2009
Waitress
Luck Star Restaurant
01.2003 - 01.2005
Ontario Secondary School Diploma -
O’ Gorman High School
Fitness and Nutrition Certificate -
International Career School Canada