Tracy Donkor
Mississauga,ON
Summary
Professional customer service experience with high negotiation skills and proficient in using Microsoft Office and fast adaptability to any business application or software. Great communication skills and building solid working relationships. Proven ability to work independently with minimal supervision. Demonstrates a warm, caring attitude. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Burloak Barburrito
Oakville
11.2024 - 01.2025
- Processing customer transactions accurately using a point-of-sale(POS) system
- Handling cash, credit, and debit transactions and issuing receipts
- Maintaining a clean and organized checkout area to enhance customer experience
- Addressing inquiries and resolving any issues that may arise
- Monitoring inventory levels and restocking shelves as needed
- Collaborating with team members to ensure smooth store operations and customer satisfaction
Payroll Administrator (Co-op)
University Health Network (UHN)
05.2024 - 08.2024
- Verifying new hire information
- Handling retroactive pay calculations
- Handling General Ledger adjustments or corrections
- Assisting with data entry
- Assisting employees with pay stubs
- People and Culture intern
Accounts Officer / Administrative Assistant
CEQA Foods and Beverages Ghana Limited
Accra, Ghana
09.2021 - 08.2023
- Assisted with the recruitment process of new staff
- Staff appraisal and training of new hires on policy and daily operations
- Record keeping with a keen eye for detail
- Prepared reports in a professional and efficient manner
- Cash handling and processed refunds
- Filed and completed government Statutory payments
- Ensured that meetings were effectively organized
- Assisted in payroll processing ensuring accuracy and details
- Cross-checked invoices with payments and expenses to ensure accuracy
- Assisted salespersons with their day-to-day sales accounting
- Organized schedules and events for staff in a fun and welcoming environment
- Organized, managed, and updated employee records
- Addressed employee questions or concerns related to HR policies during onboarding
- Assisted in resolving employee conflicts
Customer Service Personnel (National Service)
Ghana Commercial Bank
Accra, Ghana
10.2020 - 08.2021
- Assisted customers with financial transactions: cashing and cheques
- Assisted with money transfers and account opening
- Provided information on banking products and services
- Answered inquiries and resolved issues concerning customers’ accounts
- Updated customer accounts or records
Sales Personnel
CEQA Foods and Beverages Ghana Limited
01.2020 - 12.2020
- Greet and help customers find products in the restaurant
- Help resolve customer complaints and escalate customer complaints to management where necessary
- Assist with inventory management and restocking supplies
- Help improve sales through upselling
- Provide customers with useful information about products sold at the branch
- Stock and rotate products for selling
- Follow food guidelines and ensure compliance with health regulations
- Operate cash registers and handle customer transactions
Education
Human Resource Management Post Graduate Co-op Certificate -
Seneca Polytechnic
Toronto, Canada01.2025
BA. - History
Kwame Nkrumah University of Science and Technology
Ghana08.2020
Skills
- Oral and written communication skills
- Customer interaction
- Team player
- Hardworking
- Adaptability under pressure
- Dedication
- Optimism
- Efficiency
- Well-mannered
- Presentable
- Operational procedures
- Policy compliance
- Team contribution
- Safety compliance
- Clean working environment
- Safety awareness
- Taking orders
- Self-discipline
- Clear communication
- Team contributions
- Integrity and honesty
- Heavy lifting
- Point-of-sale system
- Attention to detail
- Task prioritization
References
Available upon request
Certification
- WHMIS
- Food handlers
Timeline
Crew Member
Burloak Barburrito
11.2024 - 01.2025
Payroll Administrator (Co-op)
University Health Network (UHN)
05.2024 - 08.2024
Accounts Officer / Administrative Assistant
CEQA Foods and Beverages Ghana Limited
09.2021 - 08.2023
Customer Service Personnel (National Service)
Ghana Commercial Bank
10.2020 - 08.2021
Sales Personnel
CEQA Foods and Beverages Ghana Limited
01.2020 - 12.2020
Human Resource Management Post Graduate Co-op Certificate -
Seneca Polytechnic
BA. - History
Kwame Nkrumah University of Science and Technology
Similar Profiles
Ayobami FasholaAyobami Fashola
Personal Support Worker at Burloak Long Term CarePersonal Support Worker at Burloak Long Term Care
DeLorean JenkinsDeLorean Jenkins
Scoreboard Operator at Burloak BasketballScoreboard Operator at Burloak Basketball
Parag PatelParag Patel
Restaurant Manager at BarBurritoRestaurant Manager at BarBurrito
Harir LateefHarir Lateef
Project Coordinator at RegensisProject Coordinator at Regensis
Karandeep SinghKarandeep Singh
Cashier at Jeff, Rose & Herb's No FrillsCashier at Jeff, Rose & Herb's No Frills